Javelin Research

With the goal of gaining a closer understanding of the actions and attitudes of consumers toward Direct Deposit of payroll, NACHA commissioned JAVELIN to conduct market research looking at all segments of the U.S. population, as they relate to Gen Y...
The next phase of the evolution of digital banking is now at hand, with personal finance fundamentally woven into virtually every transaction. This report looks at the factors that are setting the stage for investment and innovation with...
When early cases of Apple Pay fraud garnered media attention, FIs and issuers were forced to confront the menacing specter of a new financial product they did not completely control: mobile wallets. Not only did they face fresh competition from new...
This report will explore the demographic profile of affluent consumers, present their banking and payment behaviors, and identify ways that banks and payment companies can earn — and keep — their loyalty
Introducing Javelin’s S.C.O.R.E Wallet Analysis This report provides a detailed look at mobile wallet adoption, drivers and hurdles, and introduces Javelin’s S.C.O.R.E. wallet analysis model for assessing and comparing competing wallet providers...
This report examines how the cards are acquired, reloaded, and used by key consumer segments. It also examines the CFPB’s proposed changes to prepaid that could change the attractiveness of these cards. 
This report looks at how online banking fits into the rapid proliferation of mobile banking. FIs looking to preserve the utility of online banking for an increasingly mobile audience must move beyond thinking about it as a transaction processor and...
On its face, fraud in 2015 appears not to have changed substantially. The total number of victims remained steady at 13.1 million, and the total fraud amount fell slightly to $15 billion. However, that stability masks major changes in fraud in the U...
This report analyzes trends in the bill payment market; identifies why consumers typically choose FIs over paying billers directly or through third-party apps such as Mint Bills; and examines how to tailor upgrades for high-value customer segments...
Javelin’s 10th Annual Credit Card Issuers’ Identity Safety Scorecard analyzes the customer-facing security features of 20 of the nation’s top credit card issuers – providing timely and actionable benchmarking tailored to current and impending fraud...

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