Javelin Research

This report details the capabilities of the UMDP assets. It also outlines strategies for mortgage companies to use these resources to improve their digital mortgage capabilities and provide a more engaging borrower experience...
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2020 Canadian Digital Banking Scorecards

Javelin Report
Date: May 14, 2020
Javelin’s Canadian Digital Banking Scorecards supplement financial institutions’ digital strategy, competitive intelligence, and product planning with a rigorous evaluation of the digital experiences at the top seven Canadian financial institutions...
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Financial service providers engage in a continuous tug of war between delivering frictionless payment experiences and protecting the data required to enable commerce. Cybersecurity requirements can be considered a hindrance to growth,...
This report analyzes the behavior and attitudes of small-business owners about applying for credit; explores offerings from leading banks, nonbank lenders, and vendors; and lays out a detailed series of industry best practices for tackling the small...

Digital New Normal Demands Both Technology and Touch

Impact Note
Date: April 14, 2020
Author(s): Emmett Higdon
Historic market swings triggered by fears related to the Covid-19 outbreak have sent nervous investors scrambling for information, advice, and quick responses. State mandates and shelter-in-place orders have made face-to-face interactions difficult...
In this Impact Note, Javelin discusses the genesis of the PPP and provides a consolidated overview of actions taken by key bank, vendor, and nonbank participants. We also outline the opportunities that lie ahead in the coming weeks, including...
Javelin’s 2020 Identity Fraud Study provides comprehensive analysis of fraud trends in the context of a changing technological and payments landscape in order to inform consumers, financial institutions, and businesses on the most effective means of...
This report will explore why most bill pay platforms today are not meeting consumer needs, how offering a variety of payment options can unify the bill payment process, and solutions that can help achieve a truly unified bill pay experience.

Payment Strategy Implications in a Pandemic

Impact Note
Date: March 23, 2020
Author(s): Rachel Huber
Concerns over the fallout from COVID-19, or coronavirus, are already being felt by consumers as global demand for goods and services is hampered by quarantines, supply chain disruption, and general consumer uncertainty. These events have both...
COVID-19 has triggered an international response that is unprecedented in terms of how enterprises engage during a pandemic. Until recently, such an event was largely a fictional exercise of documenting what might occur and business continuity...

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