Javelin Research

AARP retained Javelin Strategy & Research in November 2016 to conduct a comprehensive independent study of the financial needs and behaviors of U.S. consumers 50 and older. This whitepaper follows two AARP projects--"Health Innovation Frontiers...
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More than 40% of digital bankers still visit a branch or reach out to their bank’s call center each month seeking help with questions or problems. Banks are increasingly turning to artificial intelligence and chat bots to meet this demand for real-...
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This report examines the size of the Millennial-owned small business market and identifies key areas of investment that will help set up banks for success as Millennials expand their businesses and seek out more complex and profitable banking...
In 2016, FIs were more vigilant about notifying their customers of fraud than ever before. That is the result of several contributing factors, not the least of which are new processes and increasing use of better technology. One of the most oft-...
Banking is fundamentally an industry of trust. Without a foundation of reliability, financial institutions will see their accountholders flee to competitors. Without established goodwill with accountholders, FIs will struggle to deepen financial...
This whitepaper, sponsored by Barclaycard analyzes the challenges large e-commerce merchants face in optimizing their payment success rate in the U.S., United Kingdom, and Continental Europe, and discusses the priorities of merchants in those...
Financial institutions have embraced a variety of electronic communication channels — websites, email, text, and push notifications — to spark conversations with customers and prompt action. The robust engagement in these channels has launched a...
This report first describes the differences between fast, faster, and real-time payments being proposed or currently available.
As smartphones increasingly become a nexus for consumers’ financial lives, their value to fraudsters has risen accordingly. Mobile shopping, mobile wallets, and person-to-person (P2P) payments all offer new avenues for fraud, and much of the next...
What makes Millennials a profitability challenge for banks? What are the key attributes of and misconceptions regarding the Millennial generation? Why is a single, uniform approach to targeting Millennials ineffective? What can traditional...

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