Javelin Research

Javelin’s Online Banking Scorecard is a follow-up to “Building Better Online Banking,” which detailed strategic principles that will help FIs evolve along Javelin’s Digital Banking Maturity Path and cement long-term banking relationships built on...
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Analysts from Javelin’s Small Business Banking practice attended three conferences in the spring and summer of 2018: FinovateSpring, LendIt Fintech, and the SourceMedia Digital Banking conference. Of the firms presenting, Javelin identified four...
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Since the launch of Apple Pay in 2014, payment providers, issuers, and merchants have been jockeying for position as the default payment method on digital devices. Apple Pay was quickly followed by Google Pay and Samsung Pay, yet the big three...
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Despite warnings from academics, former intelligence community officials, and federal law enforcement, some security professionals at financial services companies harbor a willingness to attack their adversaries. Not necessarily to destroy outside...
Amidst an increasing number of phishing reports involving digital certificates, several Certificate Authorities (CAs) have banded together. For the first time, these arbiters of digital trust are cooperating in an effort to proactively ensure the...
This report delves into the unprecedented historical and cultural moment into which Gen Z is emerging and explores what the implications are for digital banking strategists, marketers, and executives. It will be vital for banks to understand this...
Drawing on Javelin’s Digital Banking Maturity Path, this initial report provides a strategic roadmap to help understand where mobile banking has grown beyond being just a tool for transactional updates and interactions.
All signs point to an auto lending industry that is on the mend.  As the economy has improved and consumer confidence has returned, auto loans have been on the rise and financial institutions (FIs) are benefitting. With the emergence of new...
In the wake of the Cambridge Analytica scandal that impacted roughly 87 million Facebook users, California lawmakers have quickly pushed through privacy legislation that could become a standard for how U.S. banks handle customer information.1 The...
Connected cars, light bulbs, voice assistants, chatbots, and more! The “Internet of things” (IoT) is expanding swiftly with new types of devices, many of them carrying potential to support banking and payment services. These emerging channels offer...

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