Javelin Research

Digital Banking During a Pandemic

Advisory Webinar: Client Login Required
Date: September 8, 2020
Best-practice banks responded on the fly to deflect high-volume service requests such as loan modifications, and turned to chat and virtual assistants to point digital customers in the right direction more quickly. Join Emmett Higdon and Mark...
This report will look at malicious insiders, non-malicious insiders, and accidental threats that can be identified and mitigated before a financial loss occurs. The report will also highlight how the threat landscape, both economic and situational,...

Securing P2P Payments

Advisory Webinar: Client Login Required
Date: August 19, 2020
Author(s): John Buzzard
Research Topic(s): Fraud Management
This webinar will be a preview of an upcoming report, highlight key areas of change and provide early recommendations on where to direct your focus.

Servicing Portfolio Defense

Javelin Report
Date: August 18, 2020
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
This report examines the most effective strategies for tracking these behaviors and how servicers can best use these insights to retain borrowers and earn their customers’ business on their next loans.

How COVID-19 Opens the Door to Video Banking

Impact Note
Date: August 3, 2020
Author(s): Emmett Higdon
COVID-19 lockdowns have led consumers to search for alternatives to face-to-face interactions for different needs. For the first time, many have turned to video meetings for a range of tasks, including work meetings, calls with friends and family,...

Digital Engagement Lessons Learned from COVID-19

Javelin Report
Date: August 1, 2020
Author(s): Emmett Higdon
Response to the COVID-19 pandemic created a customer service crisis in banking: Branches were closed, call centers were jammed, and websites were overwhelmed with traffic. That meant that FIs could not easily meet the enormous volume of customer...

Updating Your Card Strategy Due to Covid

Advisory Webinar: Client Login Required
Date: July 29, 2020
Research Topic(s): Payments
This webinar will be a preview of an upcoming report, highlight key areas of change and provide early recommendations on where to direct your focus.
Since the passage of the Paycheck Protection Program (PPP) in March, financial institutions and technology vendors have worked overtime to process applications and distribute funds in support of small businesses and their employees negatively...
Javelin’s fifth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions to identify the pacesetters in online banking. The report highlights 19 trends that are reshaping the industry and showcases innovations and best practices...
Javelin’s 14th annual Mobile Banking Scorecard evaluates 25 of the top U.S. financial institutions to identify the leaders in mobile banking. 

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