Javelin Research

Historic market swings triggered by fears related to the Covid-19 outbreak have sent nervous investors scrambling for information, advice, and quick responses. State mandates and shelter-in-place orders have made face-to-face interactions difficult...
In this Impact Note, Javelin discusses the genesis of the PPP and provides a consolidated overview of actions taken by key bank, vendor, and nonbank participants. We also outline the opportunities that lie ahead in the coming weeks, including...
Javelin’s 2020 Identity Fraud Study provides comprehensive analysis of fraud trends in the context of a changing technological and payments landscape in order to inform consumers, financial institutions, and businesses on the most effective means of...

Increasing Payment Options to Maximize Bill Pay’s Potential

Javelin Report
Date: April 1, 2020
Research Topic(s): Payments
This report will explore why most bill pay platforms today are not meeting consumer needs, how offering a variety of payment options can unify the bill payment process, and solutions that can help achieve a truly unified bill pay experience.
Join Javelin President Jacob Jegher and Digital Banking Director Emmett Higdon for a discussion on digital opportunities and priorities. Javelin will explore how top banks are responding, and provide recommendations on maximizing digital channel...

Payment Strategy Implications in a Pandemic

Impact Note
Date: March 23, 2020
Author(s): Rachel Huber
Research Topic(s): Payments
Concerns over the fallout from COVID-19, or coronavirus, are already being felt by consumers as global demand for goods and services is hampered by quarantines, supply chain disruption, and general consumer uncertainty. These events have both...
COVID-19 has triggered an international response that is unprecedented in terms of how enterprises engage during a pandemic. Until recently, such an event was largely a fictional exercise of documenting what might occur and business continuity...

Coronavirus Refi Boom Exposes Gaps in Mortgage Automation

Impact Note
Date: March 18, 2020
Author(s): Austin Kilgore
Research Topic(s): Digital Lending
Mortgage rates hit new record lows this month. But with lenders seemingly unable to scale operations to keep up with the surprise surge in demand, loans with historically low rates have become about as scarce as toilet paper during the coronavirus...

Asymmetrical Security Threats of Banking in the Cloud

Whitepaper
Date: March 17, 2020
Author(s): Krista Tedder
Research Topic(s): Fraud & Security, Cybersecurity
This original report, sponsored by Booz Allen Hamilton, explores how geopolitical tensions affect financial institutions’ threat landscape, the state of cloud usage in financial services and what financial institutions need to do to...

Selecting a Digital Banking Platform Provider

Javelin Report
Date: March 10, 2020
Author(s): Emmett Higdon
Javelin maps digital banking vendors’ core competencies and differentiating capabilities to look “beyond the RFP” at the experiences and customer engagement that these platforms can deliver.

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