Javelin Research

The launch of The Libra Association came about with fanfare and a big misstep. Instead of focusing on the non-profit organization and what a new payment association, or scheme, could mean for the world of payments, the media and regulators are...
Several large banks have shuttered their mobile wallets in the past year, and the landscape has shifted significantly. The most recent news comes from Wells Fargo, which next month will eliminate the contactless payment functionality built into...
Less than a year after Finn’s nationwide release in June 2018, Chase announced that it would retire its millennial-focused app in August.  Many in the press and the Twitterverse painted Finn as a failure because it didn’t gain significant...
Partnering with fintechs can be a daunting task. Assuming due diligence has been done internally to establish a fintech program (see Javelin’s How to Gain the Competitive Edge through Fintech as Payment Processors Merge) – in and of itself a...
This report explores the opportunity available to banks, credit unions, and digital banking vendors to develop a solution targeted at this segment and outlines the leading digital features that would constitute such an offering.
This report provides a road map on how to work with fintech partners, outlines how to create an organizational framework to minimize operational risk, and offers product mananagement strategies to empower your teams to identify fintech companies...
The popular conversation around ransomware has shifted from detection to remediation. Hospitals, municipalities, and other victims frequently end up paying their extortionists through third parties promising data recovery services. 
Javelin’s fourth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions with an eye toward features that will make it easier to manage banking chores, improve financial wellness, increase digital engagement, and position a bank...
Javelin’s 2019 Mobile Banking Scorecard shines a bright light on a growing dichotomy between the best apps in the U.S. and the homogenous majority. Most of the mobile banking apps from the 25 largest banks in the country nail the basic transactional...
After a challenging 2017, the identity protection service (IDPS) market rebounded in 2018, growing 16% to reach $4.3 billion in revenue. While notable growth in direct-to-consumer sales demonstrates that many consumers value the protections offered...

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