Javelin Research

How Canadian Banks Can Close the Gap in Digital Account Opening

Javelin Report
Date: January 30, 2020
Author(s): Tyler Brown
Digital account opening isn’t meeting its potential in Canada, where too few consumers apply for their checking accounts entirely through digital channels. Many applicants continue coming to the branch, the highest-cost channel, to fulfill their...
Visa’s acquisition of Plaid stirs up questions that span the retail financial world — from banking and payments to investing and lending. 
This original report, sponsored by Kount, provides insights and education to retailers and merchants to demonstrate how digital transformation also brings about more complex fraud scenarios. While improving the user experience, it is...

Gamification Reaches a Pivotal Point in 2020

Javelin Report
Date: December 18, 2019
As the new decade dawns, four key trends are kindling an innovative era in gamification that includes evolving to a Foresight Model of personalized engagement. This strategic report examines those trends, looks at two models for gamification, maps...

Securing the Contact Center

Javelin Report
Date: December 16, 2019
Author(s): Krista Tedder
Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact centers, it was readily apparent that contact center security needs...

Emerging Channels in Lending

Javelin Report
Date: December 11, 2019
Author(s): Austin Kilgore
This report explores the boundaries being pushed across the consumer lending ecosystem to create easier, more engaging experiences than could have ever once been imagined and examines the strategies needed to make these new approaches work.

2020 Fraud Management Trends

Javelin Report
Date: December 3, 2019
Author(s): Kyle Marchini
Fraud is continually evolving, and technology can mitigate the risk. But technology can also be the risk. The way consumers interact with financial institutions, how payments move, and the manipulation of artificial intelligence are areas in 2020...

2020 Cybersecurity Trends

Javelin Report
Date: December 3, 2019
Author(s): Sean Sposito
Financial institutions (FIs) are driving towards a future where there’s little difference between online and offline banking. In that world where the edge of a firm’s business is better defined by an omni-channel experience than just its brick-and-...

2020 Digital Lending Trends

Javelin Report
Date: December 3, 2019
Author(s): Austin Kilgore
This report provides an overview of three trends that will be critical for lenders to address or to start addressing in the coming year, along with the strategies and decisions lenders must consider to effectively respond to, or even get ahead of,...

2020 Payments Trends

Javelin Report
Date: December 3, 2019
Payments professionals face a world that has a plethora of choices but a lack of guidance from regulators, payment schemes, and technology providers on how to move forward. The technical aspects of payments are designed, but the consumer experience...

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