Javelin Research

Savings gets the innovative makeover it deserves. Marcus and HMBradley attract digitally savvy customers with a clever framing and a select combination of metrics and tools. These neobanks use gamification to drive customers’ interaction with their...

Hybrid B2B Robo Takes Flight

Javelin Report
Date: July 27, 2021
Digital advice platforms offer a turnkey, highly extensible means of rationalizing the high-cost delivery models characteristic of bank wealth management units. Intelligence from client-driven insights enables bank advisors to work around silos and...
Generating invoices and payment acceptance are two areas that present difficulties for small businesses. For banks, this is an opportunity to offer a product to create and send customizable invoices and integrate with accounts payable and accounts...
Cybersecurity for financial institutions has never been more critical. Emerging attack methods and vectors, coupled with a nearly overnight shift to widespread digital transaction adoption among consumers, has put everyone at heightened risk. This...

Consumer Preference Drives Shift in Authentication

Whitepaper
Date: July 14, 2021
Author(s): Suzanne Sando
Research Topic(s): Fraud Management, Fraud & Security
This report, sponsored by Mitek Systems, explores shifting consumer preference in authentication methods and what financial services can do to both instill consumer confidence and maintain continuous authentication across the account and transaction...

2021 Online Banking Scorecard

Javelin Report
Date: June 29, 2021
It’s undeniably a mobile-first world, and many institutions are putting the emphasis—and the money—toward enhancing users’ experience in that channel rather than online. Javelin Strategy & Research’s annual Online Banking Scorecard shows how the...

2021 Mobile Banking Scorecard

Javelin Report
Date: June 29, 2021
Author(s): Emmett Higdon
Javelin's 15th annual Mobile Banking Scorecard shows bank innovation slowing and Bank of America’s lead shrinking, as U.S. Bank and Chase close the gap. Little progress has been made in closing consumer expectation gaps exposed by the pandemic...
Banks want small businesses to open accounts, and small businesses want a digital process that doesn’t frustrate them before the application, much less the onboarding, is complete. Javelin Strategy & Research assesses six of the leading...
Direct indexing is a focal point for digital wealth innovation in the United States. Canadian banks and other wealth managers need to embrace this disruptive investment strategy to provide a more personalized client experience and fend off...

Searching for Answers: Meeting Digital Customers' Discovery Needs & Expectations

Advisory Webinar: Client Login Required
Date: May 27, 2021
Research Topic(s): Digital Strategy & Experience
Join Emmett Higdon and Mark Schwanhausser as they discuss the critical and evolving role that search plays in meeting these expectations, driving satisfaction, and deepening digital engagement.

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