Javelin Research

Online banking has been far and away the most vital touchpoint in an FI’s relationship with its customers for the past decade. But the rapid proliferation of mobile banking has irrevocably shifted...
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On its face, fraud in 2015 appears not to have changed substantially. The total number of victims remained steady at 13.1 million, and the total fraud amount fell slightly to $15 billion. However,...
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By a number of important measures, banks and credit unions are the first place that most consumers turn to handle their bill-paying chores, serving as the conduit for the largest share of the $3.5...
Fueled by massive data breaches, credit card fraud has reached new levels of prominence in the U.S. In 2014, more than half of all fraud victims had a credit card misused, placing even greater...
The financial services market has seen considerable disruption and changing customer expectations in the past year.  Javelin has been tracking trends. Our analyst team has considered all of the...
In 2015, 1 in 10 U.S. adults first began using mobile banking, accounting for growth of 25 million new mobile bankers. At the same time, 28 million more consumers adopted smartphones and 29 million...
The market for person-to-person (P2P) payments continues to grow and evolve as new technologies, new vendors, and new capabilities stream into our daily lives, providing consumers with a dazzling...
Securing payment data has become more than just a factor for mitigating the risk of fraud. It is now a base requirement for any new foray into the world of payments, even being viewed as a...
The growing adoption of smartphones and tablets by consumers has begun to transform our shopping habits, including how we browse, or “window-shop,” and consummate transactions for goods and services...
As smartphones and tablets become more pervasive in the U.S., it is no surprise that more and more small and micro businesses are using them in their businesses. In this report, Javelin examines the...

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