Javelin Research

Digital Engagement Lessons Learned from COVID-19

Javelin Report
Date: August 1, 2020
Author(s): Emmett Higdon
Response to the COVID-19 pandemic created a customer service crisis in banking: Branches were closed, call centers were jammed, and websites were overwhelmed with traffic. That meant that FIs could not easily meet the enormous volume of customer...
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Since the passage of the Paycheck Protection Program (PPP) in March, financial institutions and technology vendors have worked overtime to process applications and distribute funds in support of small businesses and their employees negatively...
Javelin’s fifth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions to identify the pacesetters in online banking. The report highlights 19 trends that are reshaping the industry and showcases innovations and best practices...
Javelin’s 14th annual Mobile Banking Scorecard evaluates 25 of the top U.S. financial institutions to identify the leaders in mobile banking. 

Securing P2P Payments

Javelin Report
Date: July 1, 2020
Person-to-person (P2P) payments continue to flourish in the United States as more consumers adopt faster payments as a way to deal with busy, digitally infused lifestyles. The P2P payment grid across the span of product providers and participating...
More than 4 million mortgage borrowers have obtained forbearances since the federal CARES Act was passed to provide economic relief due to the COVID-19 pandemic. At approximately 8.53% of total servicing volume, the rate of mortgages in...

The Evolution of Loyalty and Rewards

Javelin Report
Date: June 4, 2020
This report will review the ways to evolve rewards and loyalty programs to help consumers make better decisions and meet their evolving needs.

Reducing the Noise of AI in Cybersecurity

Javelin Report
Date: June 1, 2020
Author(s): Krista Tedder
This report covers cybersecurity use cases where AI can help, attacks on machine learning algorithms, pitfalls to avoid, and a list of questions to help cybersecurity leaders evaluate AI solutions.
This report details the capabilities of the UMDP assets. It also outlines strategies for mortgage companies to use these resources to improve their digital mortgage capabilities and provide a more engaging borrower experience...

2020 Canadian Digital Banking Scorecards

Javelin Report
Date: May 14, 2020
Author(s): Mark Schwanhausser
Javelin’s Canadian Digital Banking Scorecards supplement financial institutions’ digital strategy, competitive intelligence, and product planning with a rigorous evaluation of the digital experiences at the top seven Canadian financial institutions...

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