Javelin Research

This report analyzes trends in the bill payment market; identifies why consumers typically choose FIs over paying billers directly or through third-party apps such as Mint Bills; and examines how to tailor upgrades for high-value customer segments...

10th Annual Credit Card Issuer Identity Safety Scorecard

Javelin Report
Date: January 14, 2016
Author(s): Al Pascual, Kyle Marchini, Sarah Miller
Javelin’s 10th Annual Credit Card Issuers’ Identity Safety Scorecard analyzes the customer-facing security features of 20 of the nation’s top credit card issuers – providing timely and actionable benchmarking tailored to current and impending fraud...

Announcing Javelin’s 2016 Consumer Identity Safety Leaders

Date: January 14, 2016
Author(s): Al Pascual, Kyle Marchini
Javelin’s 2016 Consumer Identity Safety Leaders is the definitive view of the companies providing identity safety features to mitigate fraud risks for customers.  Javelin evaluated the top 20 U.S. credit card issuers. We specifically examine...

2016 Trends in Banking and Payments

Date: January 6, 2016
Author(s): Al Pascual, Mark Schwanhausser
The financial services market has seen considerable disruption and changing customer expectations in the past year.  Javelin has been tracking trends. Our analyst team has considered all of the potential trends that will shape and drive...

2015 Mobile Banking, Smartphone, and Tablet Forecast

Javelin Report
Date: December 17, 2015
This report forecasts consumer adoption of mobile banking, smartphones, tablets, and operating systems on both channels to 2020. Also included in the report are actionable recommendations for overcoming inhibitors of mobile banking adoption such as...

P2P Payments in 2015: Market Sizing and Evaluation of P2P

Javelin Report
Date: December 14, 2015
This report examines the overall P2P market, including the various channel segments driving the overall market growth, and the market sizing. The report also reviews the consumer segment power users of P2P and their preferred channel and provides...

The Evolution of Tokenization in a Mobile Payments Environment

Javelin Report
Date: December 8, 2015
Author(s): Al Pascual
The introduction of mobile payments catalyzed renewed interest in tokenization as a means of protecting payment information, but many stakeholders vie for control over how this solution will be implemented. This report covers the differences between...

Buy Buttons Transform Social Shopping

Javelin Report
Date: December 7, 2015
This report examines how the development of social media buy buttons has capitalized on the explosive growth in consumer ownership of mobile devices and usage of social media. It also examines the power users of mobile shopping and how they align...

Small Business: Adoption of Mobile Banking

Javelin Report
Date: December 2, 2015
The report reviews the features that are most attractive to small and micro businesses that currently use mobile banking as well as the features that would encourage non-users to adopt mobile banking. The report rates the level of satisfaction users...

Small Business Demands Better Digital Banking Tools

Javelin Report
Date: December 1, 2015
Author(s): Mark Schwanhausser
 This report identifies the needs and recommendations related to 1) online and mobile banking control; 2) accepting payments, paying bills, and invoicing; and 3) marketing services that can boost merchant sales.

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