Javelin Research

Javelin’s eighth annual Identity Protection Services Scorecard examines the issues affecting consumer adoption of ID protection services and how providers can distinguish themselves in a market crowded with providers offering core services at no...
Call it the convenience conundrum. By providing effective and extensive digital banking capabilities, banks and credit unions have enabled customers to conduct ever more banking transactions when they want, where they want — without ever stepping...

Push Notifications Change the Game for Financial Alerts

Javelin Report
Date: April 10, 2015
Author(s): Mark Schwanhausser
This report explores where push notifications fit into the overall financial alerts landscape. The report includes a five year forecast of alerts, and a comparison of mobile banking apps from Bank of America, Chase, U.S. Bank, Wells Fargo, and a...

What Apple Watch Means for Banking and Payments

Javelin Report
Date: April 2, 2015
The Apple Watch release opens a brief window for retailers, banking, payments and wallet providers to move first in wearables. To assist in developing for Apple Pay and other smartwatches, this reports analyzes the first offerings in wearable...

The Slow Crawl to Real-Time Payments

Javelin Report
Date: March 30, 2015
The United States lags other countries in enabling real-time payments to be made at a cost that encourages development of mass-market initiatives. This report investigates the demand for such services from consumers and their willingness to pay for...
This annual review examines Apple Pay vs. Google Wallet on Android Pay vs. PayPal vs. Samsung Pay and other mobile wallet capabilities and offerings and distinguishes winners from losers. The report also analyzes Facebook’s newly announced payment...

Trust, Technology, and the U.S. Consumer

Javelin Report
Date: March 20, 2015
During the current technology cycle, consumer trust in the Gang of Five — Amazon, Apple, Google, PayPal, and Facebook — continues to rise- while trust in banks and payment networks is decreasing. This report explains how financial institutions can...

Top Trends for Digital Financial Services in 2015

Date: March 11, 2015
Author(s): Al Pascual, Mark Schwanhausser
Retail banking and payments have  seen consolidation in the industry as financial institutions are growing their digital offerings to meet customers’ needs and improve their profitability.  Javelin’s practice leaders have identified five...

2015 Identity Fraud: Protecting Vulnerable Populations

Javelin Report
Date: March 2, 2015
Author(s): Al Pascual
In 2014, 12.7 million consumers experienced identity fraud – a decline of 3% from the near record high of 13.1 million in 2013. A series of extraordinary responses to high-profile data breaches contributed heavily to this decline. In addition to...

Digital Account Opening Reaches the Tipping Point

Javelin Report
Date: February 26, 2015
Author(s): Mark Schwanhausser
In 2014, more Americans applied for credit cards and a variety of loan and investment accounts through online and mobile channels. This report identifies which customers financial institutions should target first with digital account opening — and...

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