This whitepaper explores the fundamental and irreversible shift to digital account opening, and the challenges facing financial institutions seeking to fulfill consumer expectations for a process that is fast, simple, integrated, and secure.
Banks must strive to create a stellar customer experience in the digital world. They cannot afford to postpone integrating all channels into firm-wide CE programs. The reason: Digital channels are becoming important drivers of satisfaction among critical customer segments, including affluent consumers and the increasingly influential Gen Y or millennial generation.
Retail banking and payments have seen consolidation in the industry as financial institutions are growing their digital offerings to meet customers’ needs and improve their profitability. Javelin’s practice leaders have identified five trends for 2015 that will shape and transform digital banking, payments, mobile, and security strategists.
14 pages; 5 charts/graphs
This whitepaper investigates how the rise in mobile device usage puts personal identifiable information at risk. Activities such as financial transactions and shopping, mixed with a general state of apathy by mobile stakeholders around security measures, is creating a perfect storm and an open invitation for fraudsters to take advantage.
(19 pages; 5 graphics)
As the use of consumers’ personally identifiable information (PII) by businesses continues to evolve, sensitive data is constantly being placed at risk of compromise. To ensure that consumers can take necessary actions to protect themselves after a breach has occurred, 47 states have enacted data breach notification laws. This white paper explores the attitudes, experiences, and perceptions of fraud victims in four metropolitan areas: Chicago, Los Angeles, Miami, and Minneapolis.
33 pages; 22 charts/graphs