Javelin Research

2017 Identity Protection Service Providers Scorecard: Securing the Identities of Digital Consumers

Javelin Report
December 27, 2017 By: Al Pascual, Kyle Marchini, Sean Sposito
The digital habits of customers will continue to shift their behavior away from brick-and-mortar stores and branches. But the trend creates as much risk for customers as it does convenience. In the same way loan officers no longer have to physically...

Mobile-First Banking Has Mass-Market Appeal

Javelin Report
December 27, 2017 By: Emmett Higdon
The term mobile-first, coined to describe a responsive design philosophy, has come to embody a strategic belief that smartphones are the primary means of reaching financial customers today. As the complexity of most mobile banking apps has increased...
In this report, Javelin examines business owner perceptions about various aspects of customer experience at their primary bank, attitudes about online and mobile banking features, and effects of improving satisfaction – and mitigating...

Understanding Fee-Based Premium Reward Cardholders

Javelin Report
December 20, 2017
In the early ages of the credit card industry, it was common for cardholders to pay a nominal annual fee as part of owning a credit card, similar to a membership fee. The annual fee was typically low and generally applied across all types of cards....
With the growing consumer adoption of mobile wallets from Apple, Google, and Samsung, as well as dozens of merchant wallet offers from the likes of Starbucks and Walmart, bank customers have grown comfortable sharing their payment card details in...

Building the Value of Small Business Credit Cards

Javelin Report
December 18, 2017
This report explores that dichotomy in the small business credit card market and enumerates approaches that issuers can use to detail a unique value proposition for small firms encompassing both the feature-rich credit card options that support...

2017 P2P Market Sizing: Moving Into High Gear

Javelin Report
December 13, 2017 By: Rachel Huber
This report covers how the P2P payment market is evolving from one dominated by wire and money service branches to a digital one where mobile and online channels are the fastest-growing channels. It also covers how partnerships are fueling the...
This report examines the bill pay habits and attitudes of small business owners, and explores how bankers can design a bill payment offering within their online and mobile banking platform that will increase customer engagement and help banks serve...

Securing Payments and Earning Trust in a Mobile Financial World

Whitepaper
November 30, 2017 By: Al Pascual, Kyle Marchini
This whitepaper, sponsored by CA Technologies, examines how the introduction and subsequent adoption of mobile payments has challenged the ability of financial institutions and credit card issuers to provide security and engender trust among...

Digital Identity as a Bank-Delivered Service

Javelin Report
November 28, 2017 By: Al Pascual, Sean Sposito
At a time when interconnected devices and software are becoming ubiquitous, FIs that choose to help extend their customer’s digital identities beyond the bank could stand to become the cornerstone of their digital worlds. And, in the process, FIs...

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