This report explains how financial institutions can reverse this trend and regain the lost trust of their customers.
5 pages; 1 charts/graphs
Retail banking and payments have seen consolidation in the industry as financial institutions are growing their digital offerings to meet customers’ needs and improve their profitability. Javelin’s practice leaders have identified five trends for 2015 that will shape and transform digital banking, payments, mobile, and security strategists.
14 pages; 5 charts/graphs
We are a digital culture — communicating, interacting, and consuming through every digital platform available to us. Data is being generated at an incomprehensible rate, and it will continue to increase in volume and velocity. In this report I talk about how financial institutions are collecting and using big data as well as who the winners and losers are in the world of big data.
19 pages; 5 charts/graphs
This report researches the digital and in-person banking habits and attitudes of wealthy consumers by segment and identify unmet needs. The four segments analyzed in this report are the mass affluent, core affluent, high net worth, and ultra-high net worth groups. It also identifies best practices for serving and growing a base of high-income consumers.
18 pages; 10 charts/graphs
Javelin’s 12th annual online banking and bill payment forecast highlights two critical trends for the workhorse digital channel: 1) Online banking still has a big upside. 2) This is a milestones period for FI bill pay. This report also covers the essential chore of paying bills.
37 pages; 20 graphics