This whitepaper quantifies the value of effective engagement by analyzing revenue, the cost of acquisition, and the cost of servicing new checking account customers over the first three years of the customer relationship.
(13 pages; 5 graphics)
We are a digital culture — communicating, interacting, and consuming through every digital platform available to us. Data is being generated at an incomprehensible rate, and it will continue to increase in volume and velocity. In this report I talk about how financial institutions are collecting and using big data as well as who the winners and losers are in the world of big data.
19 pages; 5 charts/graphs
This report researches the digital and in-person banking habits and attitudes of wealthy consumers by segment and identify unmet needs. The four segments analyzed in this report are the mass affluent, core affluent, high net worth, and ultra-high net worth groups. It also identifies best practices for serving and growing a base of high-income consumers.
18 pages; 10 charts/graphs
Javelin’s 12th annual online banking and bill payment forecast highlights two critical trends for the workhorse digital channel: 1) Online banking still has a big upside. 2) This is a milestones period for FI bill pay. This report also covers the essential chore of paying bills.
37 pages; 20 graphics
Javelin has forecasted what a post-EMV U.S. market will comprise. CNP fraud will unquestionably be a major concern for banks, issuers, and merchants. The solutions they deploy will need to prevent fraud while at the same time limiting friction during the transaction — to inform their decisions, CNP fraud solutions from 15 vendors were reviewed for this report.
47 pages; 19 charts/graphs