Banks must strive to create a stellar customer experience in the digital world. They cannot afford to postpone integrating all channels into firm-wide CE programs. The reason: Digital channels are becoming important drivers of satisfaction among critical customer segments, including affluent consumers and the increasinly influential Gen Y or millenial generation.
This report analyzes the U.S. mobile proximity payment market, covering payments made by consumers using a mobile device at a merchant’s physical location. Three years of actual historical data and a five-year forecast are provided. By 2019, it is projected that mobile proximity payments will total $54 billion.
22 pages; 10 charts/graphs
This report explores where push notifications fit into the overall financial alerts landscape. The report includes a five year forecast of alerts, and a comparison of mobile banking apps from Bank of America, Chase, U.S. Bank, Wells Fargo, and a regional credit union underscoring that FIs are often hobbling their own cause with off-putting designs.
29 pages; 15 charts/graphs
The Apple Watch release opens a brief window for retailers, banking, payments and wallet providers to move first in wearables. To assist in developing for Apple Pay and other smartwatches, this reports analyzes the first offerings in wearable banking and payments, interprets Apple’s developer guidelines from a banking and payments lens, and exposes the key features wearables owners crave.
29 pages; 17 charts/graphs
This annual review examines Apple Pay vs. Google Wallet on Android Pay vs. PayPal vs. Samsung Pay and other mobile wallet capabilities and offerings and distinguishes winners from losers. The report also analyzes Facebook’s newly announced payment offering based on Messenger. Long- and short-term implications are assessed, identifying how relative adjustments may affect future competitive positioning and how financial institutions and networks can best compete.
33 pages; 15 charts/graphs