This report details how to build digital banking on a foundation of time-tested personal finance principles and integrate tools, insight, and advice that will enable customers to develop healthy, lifelong financial habits with every login, in the course of everyday banking. Javelin's approach structures digital banking as the centerpiece of a consumer’s financial journey — and positions banks and credit unions as the trusted guide.
43 pages; 11 graphics
This report describes in detail how to service mobile-first bankers, based on primary research into their habits and preferences. It also includes deep insights into servicing branch-first and online-first customers.
30 pages; 20 graphics
Banks must strive to create a stellar customer experience in the digital world. They cannot afford to postpone integrating all channels into firm-wide CE programs. The reason: Digital channels are becoming important drivers of satisfaction among critical customer segments, including affluent consumers and the increasinly influential Gen Y or millenial generation.
This report analyzes the U.S. mobile proximity payment market, covering payments made by consumers using a mobile device at a merchant’s physical location. Three years of actual historical data and a five-year forecast are provided. By 2019, it is projected that mobile proximity payments will total $54 billion.
22 pages; 10 charts/graphs
This report explores where push notifications fit into the overall financial alerts landscape. The report includes a five year forecast of alerts, and a comparison of mobile banking apps from Bank of America, Chase, U.S. Bank, Wells Fargo, and a regional credit union underscoring that FIs are often hobbling their own cause with off-putting designs.
29 pages; 15 charts/graphs