In 2014, more Americans applied for credit cards and a variety of loan and investment accounts through online and mobile channels. This report identifies which customers financial institutions should target first with digital account opening — and how.
28 pages; 15 charts/graphs
This whitepaper quantifies the value of effective engagement by analyzing revenue, the cost of acquisition, and the cost of servicing new checking account customers over the first three years of the customer relationship.
(13 pages; 5 graphics)
This scorecard displays top financial institutions’ performance in the key areas of accessibility, functionality, app user ratings, and alerts and notifications. This report also features consumer data-driven trends designed to help identify key strengths and growth opportunities for mobile banking providers.
51 pages; 45 charts/graphs
This report provides a market-sizing for bill payment, benchmarks the growth in mobile payment, and spotlights key trends and recommendations for upgrading and marketing bill payment services to win over holdouts and consumers.
32 pages; 14 charts/graphs
We are a digital culture — communicating, interacting, and consuming through every digital platform available to us. Data is being generated at an incomprehensible rate, and it will continue to increase in volume and velocity. In this report I talk about how financial institutions are collecting and using big data as well as who the winners and losers are in the world of big data.
19 pages; 5 charts/graphs