Javelin Research

This report will explore the demographic profile of affluent consumers, present their banking and payment behaviors, and identify ways that banks and payment companies can earn — and keep — their loyalty
Introducing Javelin’s S.C.O.R.E Wallet Analysi This report provides a detailed look at mobile wallet adoption, drivers and hurdles, and introduces Javelin’s S.C.O.R.E. wallet analysis model for assessing and comparing competing wallet providers...
This report examines how the cards are acquired, reloaded, and used by key consumer segments. It also examines the CFPB’s proposed changes to prepaid that could change the attractiveness of these cards. 
This report looks at how online banking fits into the rapid proliferation of mobile banking. FIs looking to preserve the utility of online banking for an increasingly mobile audience must move beyond thinking about it as a transaction processor and...
On its face, fraud in 2015 appears not to have changed substantially. The total number of victims remained steady at 13.1 million, and the total fraud amount fell slightly to $15 billion. However, that stability masks major changes in fraud in the U...
This report analyzes trends in the bill payment market; identifies why consumers typically choose FIs over paying billers directly or through third-party apps such as Mint Bills; and examines how to tailor upgrades for high-value customer segments...
Javelin’s 10th Annual Credit Card Issuers’ Identity Safety Scorecard analyzes the customer-facing security features of 20 of the nation’s top credit card issuers – providing timely and actionable benchmarking tailored to current and impending fraud...
Javelin’s 2016 Consumer Identity Safety Leaders is the definitive view of the companies providing identity safety features to mitigate fraud risks for customers.  Javelin evaluated the top 20 U.S. credit card issuers. We specifically examine...
The financial services market has seen considerable disruption and changing customer expectations in the past year.  Javelin has been tracking trends. Our analyst team has considered all of the potential trends that will shape and drive...
This report forecasts consumer adoption of mobile banking, smartphones, tablets, and operating systems on both channels to 2020. Also included in the report are actionable recommendations for overcoming inhibitors of mobile banking adoption such as...

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