Javelin Research

The introduction of mobile payments catalyzed renewed interest in tokenization as a means of protecting payment information, but many stakeholders vie for control over how this solution will be implemented. This report covers the differences between...
This report examines how the development of social media buy buttons has capitalized on the explosive growth in consumer ownership of mobile devices and usage of social media. It also examines the power users of mobile shopping and how they align...
The report reviews the features that are most attractive to small and micro businesses that currently use mobile banking as well as the features that would encourage non-users to adopt mobile banking. The report rates the level of satisfaction users...
 This report identifies the needs and recommendations related to 1) online and mobile banking control; 2) accepting payments, paying bills, and invoicing; and 3) marketing services that can boost merchant sales.
This report looks at the unique challenges that mobile authentication faces for small-business banking. As well as how small-businesses are adopting mobile authentication measures. 
This report examines the effect of digital banking on the primary FI relationship, explores three types of factors that impact bank choice, and provides strategies for FIs to upgrade digital capabilities to maximize the value of primary status....
This whitepaper, sponsored by Deluxe, explores the motivations and barriers of consumers’ channel preferences for check ordering. It also explores the attitudes of financial institutions (FIs) toward the various check-ordering channels, and the...
The report reviews the type of online banking platform used (retail, small business, or large commercial) and the businesses’ attitudes toward the service. Specifically, businesses are asked whether they would pay for the online banking platform and...
This whitepaper, sponsored by Accertify, looks at how chargebacks impose both direct and indirect costs on merchants by diverting crucial resources to managing disputes, gathering documentation, and coordinating with multiple networks and acquirers...
This report  explores the impact of cross-border receipts and payments and how small businesses manage the foreign currencies that result from these transactions. It also examines the how small businesses invoice their customers in an effort to...

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