Javelin Research

Disruption in the POS Payment Ecosystem

Advisory Webinar: Client Login Required
Date: September 26, 2016
Research Topic(s): Payments
Join Michael Moeser as he discusses how retail transaction behavior is undergoing a consumer-driven metamorphosis as the physical channel evolves with new payment methods, in-store pickup and the growth of the digital channel.

Digital Banking Opportunities for Small Business Customers in 2017

Advisory Webinar: Client Login Required
Date: September 9, 2016
Join Jacob Jegher and Ian Benton as they discuss 9 key areas of investment in digital services that small business bankers should be thinking about in the next year.

2016 Retail Point of Sale Payment Forecast

Javelin Report
Date: September 8, 2016
Research Topic(s): Payments
This report will also highlight individual product growth and share shifts at POS for cards (credit, debit, prepaid, and gift), cash, check, and mobile proximity payments. 

Where Are You on Javelin’s Digital Banking Maturity Path?

Advisory Webinar: Client Login Required
Date: August 31, 2016
Author(s): Mark Schwanhausser
Research Topic(s): Digital Strategy & Experience
Join us for a discussion of Javelin’s Digital Banking Maturity Path, a strategic framework that is based on the reality that there is no single definition of the “bank of the future.”
Javelin has identified three key areas of investment in small business digital banking that will help bankers reverse these trends, and create services that build engagement and demonstrate the bank’s role as a trusted financial partner.  

The Future of Cardholder Verification Methods

Javelin Report
Date: August 19, 2016
Author(s): Al Pascual, Kyle Marchini
Research Topic(s): Fraud Management, Fraud & Security
As EMV liability shift deadlines come and go, opportunities will remain to further mitigate fraud and improve the cardholder experience. Consumer expectations shaped by mobile proximity payments, the evolving in-store checkout experience, and the...
This report explores how the Pays stack up and recommends strategies to drive repeat purchasing behavior by creating value all along the purchase journey, not just at the point of payment. 

Small Business Bank Switching

Javelin Report
Date: July 29, 2016
Competition and choice have already commoditized the consumer banking relationship, with most customers seeing little justification for consolidating their products at one FI anymore — even if that FI is deemed the primary. There are signs that...

Digital Banking Maturity Path

Javelin Report
Date: July 28, 2016
Author(s): Mark Schwanhausser
This research-based framework maps out five stages of digital services that increasingly empower customers and position FIs in a trusted, advisory role that leads to an increased share of a customer’s wallet, deeper relationships and satisfaction,...

Differentiating the Tablet Banking Experience

Advisory Webinar: Client Login Required
Date: July 28, 2016
Author(s): Emmett Higdon
Research Topic(s): Mobile & Online Banking
Join JAVELIN as we explore strategies for FIs to differentiate the tablet experience and increase customer engagement and satisfaction. We will take a closer look at how consumers are using tablets today to manage their financial lives, and discuss...

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