Javelin Research

Connecting the Dots with Mobile Imaging to Create a Full Mobile Banking Experience

Advisory Webinar: Client Login Required
Date: September 30, 2015
Research Topic(s): Mobile & Online Banking, Payments
This webinar explores the new areas of imaging that can enhance the experience and strategies to deliver an end-to-end mobile banking experience.

The Impact of Fraud and Chargeback Management on Operations

Date: September 29, 2015
Author(s): Al Pascual
This original research report, sponsored by Vesta, examines the investments in fraud and chargeback management made by merchants and how apportioning financial resources to manage for these two related challenges diverts funds from investing in a...

Overcoming False Positives: Saving the Sale and the Customer Relationship

Date: September 21, 2015
Author(s): Al Pascual, Kyle Marchini
This whitepaper, sponsored by Riskified, analyzes the prevalence of false-positive declines in the U.S., explores key consumer segments disproportionately affected by incorrect declines, and presents best-practice solutions for merchants.
This whitepaper, sponsored by ID Analytics, explores the fundamental and irreversible shift to digital account opening, and the challenges facing financial institutions seeking to fulfill consumer expectations for a process that is fast, simple...

How to Stand out in a Crowded Identity Protection Market

Javelin Report
Date: September 15, 2015
Author(s): Al Pascual, Kyle Marchini
Research Topic(s): Fraud Management
This webinar explores consumer adoption of ID protection services and the needs of key customer segments. We also share strategies for how providers can distinguish themselves in a market crowded with complimentary protections services.
This new report, the SMB Payments Fraud Report: Preserving Relationships by Securing Accounts and Managing Mobile, not only expands on what we have undertaken in Commercial Payments, but also upon years of custom research experience in areas such as...

Turning Off Paper Leads to "Digital Commitment Gap"

Advisory Webinar: Client Login Required
Date: September 3, 2015
Digital banking is a way of life, yet only 2 of 5 bank statements are delivered digitally. Financial institutions and billers have tremendous opportunities to close this “digital commitment gap,” saving over $2.2 billion over the next five years.

Gamification Leads to Stronger Consumer Security Habits

Advisory Webinar: Client Login Required
Date: August 19, 2015
Author(s): Al Pascual, Kyle Marchini
Research Topic(s): Fraud Management
Whenever the topic of fraud prevention appears, it is accompanied by hand-wringing over customers’ lax security habits. It is not that consumers do not care about security – on the contrary, they are quite alarmed by identity fraud and the growing...

Small Business EMV Readiness

Javelin Report
Date: August 6, 2015
This report looks at the upcoming EMV liability shift and how it will affect small and micro businesses. As well as the consequences of their delayed transition.  

Rising Tide of Mobile-First Bankers

Advisory Webinar: Client Login Required
Date: August 5, 2015
Research Topic(s): Mobile & Online Banking
The move to mobile is happening faster than anticipated and profoundly changing banking in the process. The number of weekly mobile bankers now equals that of customers who use the branch for deposits, a sea change of almost 53 million consumers in...


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