Javelin Research

While many bankers think bank switching means keeping customers from leaving outright, Javelin finds that customers more commonly switch their focus rather than switch financial institutions.
The report reviews the features that are most attractive to small and micro businesses that currently use mobile banking as well as the features that would encourage non-users to adopt mobile banking. The report rates the level of satisfaction users...
 This report identifies the needs and recommendations related to 1) online and mobile banking control; 2) accepting payments, paying bills, and invoicing; and 3) marketing services that can boost merchant sales.

Mobile Authentication in Small Business Banking

Javelin Report
Date: November 30, 2015
Author(s): Al Pascual, Kyle Marchini
This report looks at the unique challenges that mobile authentication faces for small-business banking. As well as how small-businesses are adopting mobile authentication measures. 
This report examines the effect of digital banking on the primary FI relationship, explores three types of factors that impact bank choice, and provides strategies for FIs to upgrade digital capabilities to maximize the value of primary status....

Transform In-Branch Check Buyers Into Online Check Shoppers

Date: November 25, 2015
Research Topic(s): Payments
This whitepaper, sponsored by Deluxe, explores the motivations and barriers of consumers’ channel preferences for check ordering. It also explores the attitudes of financial institutions (FIs) toward the various check-ordering channels, and the...
The report reviews the type of online banking platform used (retail, small business, or large commercial) and the businesses’ attitudes toward the service. Specifically, businesses are asked whether they would pay for the online banking platform and...

A Glimpse into Online Retail Commerce in 2019

Advisory Webinar: Client Login Required
Date: November 12, 2015
Research Topic(s): Payments
In this webinar we explore the rapid expansion of overall e-commerce, driven by the mobile-first shopper. We also examine the reasons alternative payments such as PayPal continue to slowly eat into traditional payment methods, such as credit and...

Managing the Challenge of Merchant Chargebacks

Date: November 4, 2015
Author(s): Al Pascual, Kyle Marchini
Research Topic(s): Fraud Management, Fraud & Security
This whitepaper, sponsored by Accertify, looks at how chargebacks impose both direct and indirect costs on merchants by diverting crucial resources to managing disputes, gathering documentation, and coordinating with multiple networks and acquirers...
This report  explores the impact of cross-border receipts and payments and how small businesses manage the foreign currencies that result from these transactions. It also examines the how small businesses invoice their customers in an effort to...


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