Javelin Research

Reimagining the 2015 Banking Experience

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Date: January 21, 2015
Research Topic(s): Mobile & Online Banking
GoBank, Moven, Serve, and Simple. Neobanks are grabbing market share and creating waves in the digital banking landscape. They are attracting new customers---younger, urbanite and underbanked. Coupled with faster technology adoption curves,...
This scorecard displays top financial institutions’ performance in the key areas of accessibility, functionality, app user ratings, and alerts and notifications. This report also features consumer data-driven trends designed to help identify key...
This report provides a market-sizing for bill payment, benchmarks the growth in mobile payment, and spotlights key trends and recommendations for upgrading and marketing bill payment services to win over holdouts and consumers.
We are a digital culture — communicating, interacting, and consuming through every digital platform available to us. Data is being generated at an incomprehensible rate, and it will continue to increase in volume and velocity. In this report I talk...

Bank Password Policies vs. Bad Habits, Fraudsters, and Unrealistic Advice

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Date: December 11, 2014
Research Topic(s): Fraud Management
Despite claims that “passwords are dead,” this method of authentication remains firmly entrenched across the financial industry and elsewhere. While many anticipate a future free of passwords, a balanced approach to improving security while...
This report researches the digital and in-person banking habits and attitudes of wealthy consumers by segment and identify unmet needs. The four segments analyzed in this report are the mass affluent, core affluent, high net worth, and ultra-high...

In Search of a Better Password Policy

Javelin Report
Date: December 4, 2014
Research Topic(s): Fraud Management, Fraud & Security
This report examines the security threats and vulnerabilities specific to passwords and gives recommendations on what financial institutions can do to improve the security of customer accounts.

Tech-Savvy Moneyhawks’ Use of Bill-Pay Reinvigorates Online Banking in 2019

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Date: November 19, 2014
By 2019, online banking will be adopted by 90% of U.S. households. After reaching such saturation, where are areas of opportunity for financial institutions (FIs), billers, third-party bill pay apps, and financial technology and payment vendors?...

The Rising Tide of CNP Fraud in a post-EMV Market

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Date: November 12, 2014
Research Topic(s): Payments, Fraud Management
On the eve of one of the most significant change in the history of U.S. payments, stakeholders wrestle with the question of what EMV will mean for fraud across not only the point-of-sale (POS), but also card-not-present (CNP) transactions. Javelin...
Javelin’s 12th annual online banking and bill payment forecast highlights two critical trends for the workhorse digital channel: 1) Online banking still has a big upside. 2) This is a milestones period for FI bill pay. This report also...


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