Javelin Research

In the six years since Apple launched its iPhone, smartphones have imbued consumers with always-on, always-with-me, real-time expectations that create an urgent need for the financial services industry to break free of 1980s thinking about personal...

How Consumers can Protect Against Identity Fraud in 2013

Date: February 20, 2013
Author(s): Al Pascual
Research Topic(s): Fraud Management, Fraud & Security
Javelin Strategy and Research’s How Consumers can Protect Against Identity Fraudsters in 2013 provides recommendations to help consumers prevent, detect, and resolve identity fraud.  This report provides easy-to-follow guidelines for consumers to...

2013 Identity Fraud Report: Data Breaches Becoming a Treasure Trove for Fraudsters

Javelin Report
Date: February 20, 2013
Author(s): Al Pascual
Research Topic(s): Fraud Management, Fraud & Security
Identity fraud incidence increased in 2012 for the second consecutive year, affecting 5.26% of U.S. adults. This increase was driven by dramatic jumps in the two most severe fraud types, new account fraud (NAF) and account takeover fraud (ATF)....
As the smartphone-toting population crosses the 50% barrier, there are new opportunities and challenges to rethink and re-engineer the consumer transaction experience using new imaging technologies. Typing in a credit card number in an online...

Mobile Security: Cat and Mouse Game for $20B Mobile Payments Market

Advisory Webinar: Client Login Required
Date: February 13, 2013
Author(s): Al Pascual
Research Topic(s): Fraud Management
U.S. mobile payments grown to $20 billion, increasingly attracted the attention of sophisticated hackers.

A Tale of Two Gen ys—Road to Profitability

Advisory Webinar: Client Login Required
Date: January 30, 2013
Author(s): Mark Schwanhausser
Research Topic(s): Digital Strategy & Experience
Financial institutions (FIs) are challenged to identify ways to serve the unique needs of young consumers yet maintain a profitable business model.

Mobile and Alternative Payments Are Changing Online Retail into 2017

Advisory Webinar: Client Login Required
Date: January 16, 2013
Research Topic(s): Payments
The U.S. online retail payments market grew to $318 billion in 2012. Mobile and alternative payments are fuelling online retail payments to reach an additional $140 billion in the next five years.
This report will explain the key differences between these two young age segments, including overall characteristics, use and desire for personal finance management (PFM), their banking relationship, and their mobile preferences.

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