In 2012, account takeover and new-account fraud each rose by approximately 50% over the previous year. These two fraud types impact consumers most severely, and they are historically more difficult for FIs to prevent and detect than any other major...

When it comes to paying bills, too often the nation’s 37 million underbanked Americans do it using hard and costly ways: in cash, and in person, by mail, or by phoning call centers. This creates an opportunity for financial institutions, billers,...

Mobile banking gained 10 million new users in 2012. Smartphones continue to surge in adoption over feature phones. Rising tablet adoption of more than double in the next five years promises to transform mobile banking once again. What will the...

In the six years since Apple launched its iPhone, smartphones have imbued consumers with always-on, always-with-me, real-time expectations that create an urgent need for the financial services industry to break free of 1980s thinking about personal...

Javelin Strategy and Research’s How Consumers can Protect Against Identity Fraudsters in 2013 provides recommendations to help consumers prevent, detect, and resolve identity fraud.  This report provides easy-to-follow guidelines for consumers to...

Identity fraud incidence increased in 2012 for the second consecutive year, affecting 5.26% of U.S. adults. This increase was driven by dramatic jumps in the two most severe fraud types, new account fraud (NAF) and account takeover fraud (ATF)....

As the smartphone-toting population crosses the 50% barrier, there are new opportunities and challenges to rethink and re-engineer the consumer transaction experience using new imaging technologies. Typing in a credit card number in an online...

U.S. mobile payments grown to $20 billion, increasingly attracted the attention of sophisticated hackers.

Financial institutions (FIs) are challenged to identify ways to serve the unique needs of young consumers yet maintain a profitable business model.

The U.S. online retail payments market grew to $318 billion in 2012. Mobile and alternative payments are fuelling online retail payments to reach an additional $140 billion in the next five years.