Research

This report examines the most effective strategies for tracking these behaviors and how servicers can best use these insights to retain borrowers and earn their customers’ business on their next loans.

2019 was a blockbuster year for U.S. M&A activity and major payment industry players were right in the thick of it. Six became three. That was the dealmaking scenario for Fiserv-First Data, FIS-Worldpay, and Global Payments-TSYS. These already s...

Payment directories are nothing new, but renewed effort has been given to them in consideration of how they could facilitate adoption of faster payments through access to consumer and business account details.

North America Commercial Credit Cards: Market Review and Forecast, 2018-2024. Mercator Advisory Group releases new research about commercial credit card trends in North America.

Planning for economic recovery in credit cards: now is not too early. New research report by Mercator Advisory Group focuses on the recovery of the credit card business and the COVID-19 pandemic.

AI and machine learning can help FIs avoid risk — but they have risk of their own. Mercator Advisory Group releases a new research report that examines the impact of hidden biases in ML and Artificial Intelligence—and how to avoid them.

COVID-19 lockdowns have led consumers to search for alternatives to face-to-face interactions for different needs. For the first time, many have turned to video meetings for a range of tasks, including work meetings, calls with friends and famil...

Response to the COVID-19 pandemic created a customer service crisis in banking: Branches were closed, call centers were jammed, and websites were overwhelmed with traffic. That meant that FIs could not easily meet the enormous volume of customer...

U.S. small businesses are reeling as a result of COVID-19. Mercator Advisory Group new survey research finds small businesses are looking for advice from financial institutions, and rely more on personal instruments for better service and terms...

Gateway firms show significant strength in U.S. payments industry. A Mercator Advisory Group research report discusses why exponential e-commerce growth will bring payment gateways along with it.