Small Business Digital Banking & Payments Practice Area

Deliver tailored and innovative solutions to small businesses

Small businesses want the convenience of personal banking without the complexity of commercial banking. Leveraging Javelin's insights, banks and fintech providers can tailor digital banking and payments capabilities especially for this segment -- positioning themselves and their customers for success. 

The financial services market is undergoing significant change to adapt to consumers’ mobile-first expectations. Much immediate effort in 2018 will focus on rolling out the Zelle person-to-person (P2P) network that some envision as the backbone of...
In this report, Javelin examines business owner perceptions about various aspects of customer experience at their primary bank, attitudes about online and mobile banking features, and effects of improving satisfaction – and mitigating...

Building the Value of Small Business Credit Cards

Javelin Report
December 18, 2017
This report explores that dichotomy in the small business credit card market and enumerates approaches that issuers can use to detail a unique value proposition for small firms encompassing both the feature-rich credit card options that support...
This report examines the bill pay habits and attitudes of small business owners, and explores how bankers can design a bill payment offering within their online and mobile banking platform that will increase customer engagement and help banks serve...
The market for small business credit has exploded since the Great Recession, with various nonbank lenders using innovative credit decision making, digital applications, and marketing practices to carve out a large market of business borrowers...
This report examines how small business bankers are interacting with customers today, their effect on the value of the relationship, and the role they should play in transitioning business owners to a digital servicing model where the bank remains a...
As small business owners become accustomed to more personalized and contextual digital experiences — whether from their consumer bank or from outside the financial industry — demand for more streamlined digital and omnichannel capabilities will...
This report examines the size of the Millennial-owned small business market and identifies key areas of investment that will help set up banks for success as Millennials expand their businesses and seek out more complex and profitable banking...
In this report, Javelin examines how bankers can best serve the varied needs of entrepreneurs as their businesses grow and their personal finances mature.

Innovation in Small Business Banking

Javelin Report
December 22, 2016 By: Jacob Jegher, Ian Benton
To help banks looking to give small businesses the tools they demand, this report broadens the "build, buy, or partner" model introduced in previous Javelin research to all types of feature upgrades – providing readers an innovation framework....

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