Small Business Digital Banking & Payments Practice Area

Deliver tailored and innovative solutions to small businesses

Small businesses want the convenience of personal banking without the complexity of commercial banking. Leveraging Javelin's insights, banks and fintech providers can tailor digital banking and payments capabilities especially for this segment -- positioning themselves and their customers for success. 

The Future of Point-of-Sale

Javelin Report
November 1, 2016 By: Ian Benton, Jacob Jegher
This report examines the current state of POS usage and EMV compliance, adoption of various features like NFC, and the myriad of ways acquirers and their software and hardware partners are innovating to level the playing field for small retailers —...
Javelin has identified three key areas of investment in small business digital banking that will help bankers reverse these trends, and create services that build engagement and demonstrate the bank’s role as a trusted financial partner.  

Small Business Bank Switching

Javelin Report
July 29, 2016 By: Jacob Jegher, Ian Benton
Competition and choice have already commoditized the consumer banking relationship, with most customers seeing little justification for consolidating their products at one FI anymore — even if that FI is deemed the primary. There are signs that...

The Future of Banking: 2025

Javelin Report
June 7, 2016
Banks today, in many ways, feel like analog players in an increasingly digital world. Yet change is coming fast: Within the next decade, they will feel and operate more like tech companies with banking licenses.
The alternative lending industry has sprung up during a highly favorable credit environment and a period of economic growth, and there are already signs that contraction is ahead. However, no matter what happens in the near-term and what the...
This report explores the experiences of small businesses over the last year to determine how specific behaviors and events contribute to the rate of fraud, the effect that fraud has on the relationship between small businesses and their financial...
The financial services market has seen considerable disruption and changing customer expectations in the past year.  Javelin has been tracking trends. Our analyst team has considered all of the potential trends that will shape and drive...

Small Business: Adoption of Mobile Banking

Javelin Report
December 2, 2015
The report reviews the features that are most attractive to small and micro businesses that currently use mobile banking as well as the features that would encourage non-users to adopt mobile banking. The report rates the level of satisfaction users...
 This report identifies the needs and recommendations related to 1) online and mobile banking control; 2) accepting payments, paying bills, and invoicing; and 3) marketing services that can boost merchant sales.
This report looks at the unique challenges that mobile authentication faces for small-business banking. As well as how small-businesses are adopting mobile authentication measures. 

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