Small Business Digital Banking & Payments Research

Deliver tailored and innovative solutions to small businesses

Small businesses want the convenience of personal banking without the complexity of commercial banking. Leveraging Javelin's insights, banks and fintech providers can tailor digital banking and payments capabilities especially for this segment -- positioning themselves and their customers for success. 

While most areas in retail banking have embraced the power of going digital, lending has been a clear laggard.  It is only over the last few years that lending has truly embraced the digital revolution. Spurred by threats from alternative...
With every new headline it becomes increasingly obvious that cybercrime is on the rise.  Motivated by the growing use of digital banking and payments, criminals are targeting institutions’ websites, consumers’ digital devices and non-bank...
Development in digital banking and payments services for small businesses has lagged significantly behind consumer and commercial banking, leaving many business owners and operators managing their finances and paying suppliers on platforms that are...
Over the past few years the payments landscape has experienced evolutionary change in an effort to adapt to growing demands from consumers, businesses, technology, and regulators. As we kick off 2018, Javelin’s Payments team has identified three key...
The financial services market is undergoing significant change to adapt to consumers’ mobile-first expectations. Much immediate effort in 2018 will focus on rolling out the Zelle person-to-person (P2P) network that some envision as the backbone of...
In this report, Javelin examines business owner perceptions about various aspects of customer experience at their primary bank, attitudes about online and mobile banking features, and effects of improving satisfaction – and mitigating...
This report explores that dichotomy in the small business credit card market and enumerates approaches that issuers can use to detail a unique value proposition for small firms encompassing both the feature-rich credit card options that support...
This report examines the bill pay habits and attitudes of small business owners, and explores how bankers can design a bill payment offering within their online and mobile banking platform that will increase customer engagement and help banks serve...
The market for small business credit has exploded since the Great Recession, with various nonbank lenders using innovative credit decision making, digital applications, and marketing practices to carve out a large market of business borrowers...
Digital account opening for consumers has evolved to the point that the ability to open and fund an account in one channel and one sitting is now a reasonable measure of success for most FIs. But it’s much more complicated in small business banking...

Contact Us