Javelin has identified 70 digital banking principles that are essential to building satisfying, long-term banking relationships in six categories: 1) Ease of Use, 2) Security Empowerment, 3) Money Movement, 4) Financial Fitness, 5) Customer Service, and 6) Account Opening. Balancing customer expectations and development budgets across these categories for both online and mobile banking is an ongoing struggle for most banks.
Join two of Javelin’s directors of Digital Banking as they explore the intersections between the channels, highlighting where banks have made the most progress and where significant gaps remain. In a mobile-first obsessed culture, have banks ignored the ongoing opportunities in the online channel? Has too much mobile attention been paid to futuristic features like voice control and chat bots at the expense of badly needed enhancements that would make mobile banking easier to use? We’ll answer these and the questions below in a special 1-hour public webinar.
Key Digital Banking Questions to Be Answered:
- What principles should anchor your digital strategy?
- Which digital banking features will provide immediate impact in 2018?
- Which new features have emerged as “must-haves” for online and mobile bankers?
- Where does digital banking offer the most synergy between online and mobile?
NOTE: This is a client ONLY Javelin Advisory Services webinar. Please use your company email address to register for the webinar. We do not accept generic email addresses, such as yahoo and gmail