Emerging devices and channels offer tremendous opportunities for payments innovation, but data security continues to be a limiting factor. Consumer devices are notorious for poorly-conceived data safeguards. Even when secure hardware is available,...

Small Business Mobile Banking: A Priority Map for Feature Leadership

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November 2018
Presenter(s): Jacob Jegher, Ian Benton
In the two years since our 2016 report “Overhauling Mobile Banking for Small Business,” new Javelin research reveals a glaringly consistent finding: Business owners remain underwhelmed by the mobile capabilities offered for small business banking.
Join Javelin for this year’s mobile banking highlight reel, where we’ll cover all six Scorecard categories, sharing examples of the most important changes that we saw.

Seven Ways to Reinvent Paying Bills for the Mobile Era

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October 2018
Presenter(s): Mark Schwanhausser
Javelin outlines conceivable and achievable bill pay innovations that are critical to consolidating bill pay relationships at the consumer’s primary FI, particularly in the mobile era.

Securing Emerging Channels: Virtual assistants, the Internet of things, and beyond

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September 2018
Presenter(s): Kyle Marchini, Al Pascual
Today, consumers in the U.S. own nearly 870 million “Internet of things” devices, ranging from sophisticated virtual assistants to internet-connected lightbulbs, many of which already have payment or banking capabilities. However, while this offers...

Mobile Wallet Wars: How to Increase Your Customer Loyalty

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September 2018
Presenter(s): Krista Tedder, Rachel Huber
Join Javelin as we discuss how financial institutions can benefit from focusing on loyalty and rewards programs to increase brand loyalty and gain top of wallet share.
Join two of Javelin’s directors of Digital Banking as they explore the intersections between the channels, highlighting where banks have made the most progress and where significant gaps remain.

Winning the Underbanked: The Long-Term Opportunity in Short-Term Lending

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June 2018
Presenter(s): Al Pascual
Payday loans play a vital role in the lives of many consumers who don’t have the cash reserves to cover an emergency expense. They are especially popular with underbanked consumers. However, they are expensive with APRs ranging from 300-750% and can...

2018 Identity Protection Services Market: Building relationships with digital-first customers

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May 2018
Presenter(s): Al Pascual, Kyle Marchini
Even as identity fraud reaches new highs in the US, the identity protection market is facing new struggles in satisfying users, pointing to the need for IDPS providers to reevaluate how they serve subscribers. Rapidly evolving digital fraud schemes...
P2P mobile payments have evolved and are now being used as a foundational block to build out a multi-product consumer relationship. As a result, basic P2P functionality is now table stakes and offering a compelling mobile app has never been more...


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