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Increasing Customer Satisfaction and Relationship Depth in Small Business Banking
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Small business owners have traditionally exhibited high degrees of satisfaction with, and loyalty to, their primary bank. But adoption of online and mobile banking and rapid proliferation of credit options are changing how business owners think...
As account opening continues to transition from physical to digital channels, financial institutions, issuers, lenders, and other organizations must optimize the digital experience of applicants in order to
compete. At the same time, fraud is on...
Overhauling the Mobile Account Opening Experience
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One-third of checking account applications are started on a mobile device — more than those initiated online (21%) and nearly equal to the number started at a branch (34%). But bank support for all phases of mobile account opening has not kept pace...
Strategies for a Successful Zelle Rollout
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Join Javelin to learn how banks and credit unions can positively influence the rollout, teeing up the P2P service as a trusted, habitual banking service woven into FIs’ money movement capabilities.
Join Javelin in an evaluation of the customer-facing fraud mitigation features of major cryptocurrency wallets and see how they compare against the fraud threats facing cryptocurrency investors.
Mobile P2P Blasts Off With 40% CAGR Since 2015
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The growing demand for digital and card-based payments has meant that consumers are carrying less cash in their wallets and are subsequently more inclined to use digital person-to-person (P2P) payment services when repaying someone. The P2P market...
Join Javelin and GIACT as they explore this phenomenon, shining a light on the ways that traditional approaches to identity verification are failing and how a new approach to identity proofing can make fraud attempts easier to detect and prevent –...
Credit Scores in Digital Banking
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. Learn how credit scores are just one component of a strategy that can 1) boost the odds that the primary FI will be the first choice when an applicant hits “Apply Now,” 2) build trust and a lasting advisory relationship, 3) make customers more...
Join Michael Moeser and special guests from MagicCube for a discussion on how these changes will impact the industry.
2017 Mobile Banking Scorecard: Meeting Customer Expectations for A Standalone Mobile Experience
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As mobile phones and other devices have become an integrated part of consumers’ daily lives, their rising expectations for financial account management have begun to outstrip many banks’ ability to respond nimbly while keeping satisfaction high for...
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