2017 Mobile Banking Scorecard: Meeting Customer Expectations for A Standalone Mobile Experience
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As mobile phones and other devices have become an integrated part of consumers’ daily lives, their rising expectations for financial account management have begun to outstrip many banks’ ability to respond nimbly while keeping satisfaction high for...
Online Banking: Upgrading to Deliver Financial Control and Build Trust
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Javelin’s online banking scorecard is an ambitious tool designed to help digital decision-makers in three ways. First, to identify digital banking principles that should influence decision about features that can boost satisfaction, increase sales,...
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Digital Account Opening for Small Business Banking: An Opportunity to Demonstrate Omnichannel Competence
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Digital account opening for consumers has evolved to the point that the ability to open and fund an account in one channel and one sitting is now a reasonable measure of success for most FIs. But it’s much more complicated in small business banking...
Securing Accounts in the Era of Digital Banking
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In 2016, identity fraud reached a record 15.4 million victims in the US. Most worrisome was the resurgence of account takeover, which rebounded from a low point in 2015 to impact 1.4 million consumers and account for $2.3 billion in losses. ATO is...
During this webinar, Javelin and Jumio will explore the implications of growing adoption of biometrics in digital channels and how accurately assessing the identity of the individual enrolling in a biometric solution is critical to the basis of...
Why FIs Can Win in the Digital Bill Pay Market
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There’s no escaping the necessity of paying bills, but consumers do have a choice in how they pay them. Increasingly, that comes down to two digital choices: pay the biller directly or make the payment through a bank or credit union.
Reinventing Success in Credit Card Lending
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Join Javelin as we explore the business model of card issuers, specifically the difference between the prime/super-prime and subprime businesses, and how they are coming under an increasing level of pressure.
Join JAVELIN and EZShield to learn more about the needs of small businesses and explore how banks can counter fraud and mitigate its effects on profitable small business banking relationships.
Banking on Bots: Tapping AI’s True Potential to Enhance the Mobile Banking Experience
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Join Javelin as we examine where chat bot capabilities show the greatest potential now—from meeting real-time servicing expectations to enhancing the overall mobile banking experience— and whether bots can ultimately succeed in engaging customers in...
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