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February 2010

2010 Identity Fraud Survey Report: Identity Fraud Continues to Rise – New Accounts Fraud Drives Increase; Consumer Costs at an All-Time Low

ID Fraud continued to rise in 2009, with Javelin finding there are more victims than in any period since the survey began in 2003. Driving that increase was new accounts fraud, which showed longer periods of misuse and detection and therefore more dollar losses associated with it than any other type of fraud. Meanwhile the consumer costs, the dollar amounts the victim pays on average out-of-pocket, reached an all time low. The Javelin 2010 Identity Fraud Survey Report provides a detailed, comprehensive analysis of identity fraud in the United States in order to help consumers and businesses better understand the effectiveness of methods used for its prevention, detection and resolution. A nationally representative sample of 5,000 U.S. adults, including 703 fraud victims, was surveyed via a 50-question phone interview to gain insight into this crime and the effects on its victims. This report, supported by the Better Business Bureau, is issued as a longitudinal update to the Javelin 2005, 2006, 2007, 2008, and 2009 Identity Fraud Survey reports and the FTC’s 2003 report.

96 pages; 67 charts/graphs

February 2010

2010 Identity Fraud Survey Report Consumer Version: Prevent – Detect – Resolve

Javelin’s 2010 Identity Fraud Survey Report: Consumer Version provides tips and recommendations for consumers to help prevent, detect and resolve identity fraud.  This study is designed to help consumers lower their risk of identity fraud by equipping them with the tools and resources necessary to detect and resolve this crime.  Over the past six years, Javelin has surveyed nearly 30,000 adults to determine how consumers are being affected by identity fraud in the United States.  The 2009 phone survey of 5,000 adults is the most up to date identity fraud study in the United States.  Javelin’s identity fraud study reaches an audience of 13 million and is a factual resource for the Federal Trade Commission (FTC) and Better Business Bureau (BBB).

21 pages; 8 charts/graphs

January 2010

End-to-End Encryption, Tokenization, and EMV in the US: Vendor Analysis of Emerging Technologies and Best Hybrid Solutions

If the merchant’s cardholder data can be taken out of scope or rendered useless to the criminal through methods such as end-to-end encryption, tokenization or EMV, fraud liability and costs associated with PCI compliance can be substantially reduced. A recent flurry of public data breaches has heightened awareness of both the need for and the cost of PCI compliance.  The card industry and merchants alike are looking to protect sensitive card data in motion and at rest. The National Retail Federation estimates that more than $1 billion has been spent by merchants on PCI compliance to date,1 despite existing card fraud increasing 16% to reach $22 billion in 2008 alone. But the question remains what method(s) makes the most sense for the card industry and merchants to adopt today, and how soon before the next technology comes along. Detailed comparisons of five newly announced processor solutions, including those of Chase Paymentech, Elavon, First Data, Heartland and RBS; five tokenization vendor solutions, Chase Paymentech, CyberSource, nuBridges, RSA, and Shift 4; and six technology vendor solutions, Hypercom, Ingenico, MagTek, Semtek, VeriFone and Voltage, are included in this report.

51 pages; 18 charts/graphs

January 2010

Green Billing 2010: How to Turn Off More Paper Statements as Consumer Attitudes and Alerts Technologies Change

The importance of environmental issues has only grown since Javelin published what we believe is the nation’s first research report on green banking in 2003. In short, there is a Green Dividend – and it is taking on increased significance during the recession and banking meltdown as banks, credit unions, billers and vendors search for ways to persuade consumers to convert from paper statements to online statements. The good news is that billers in three key industries have achieved remarkable results from their efforts to “turn off’’ paper statements. On the other hand, the large majority of consumers still receive paper statements, costing billers billions of dollars annually in postage and paper alone. This report tracks the influence of environmental issues since 2005, outlines what will motivate consumers to view more bills online and switch to electronic statements, measures adoption of e-statements in 14 industries, and examines the characteristics of green-minded consumers, identifies key market segments to target first, and the return on investment from turning off paper statements.

48 pages; 20 charts/ graphs

January 2010

10 Trends that Will Shape Banking, Payments and Security in 2010

Javelin’s senior analysts weigh in on the top 10 trends that will shape banking, payments and security in 2010. Financial institutions will struggle to cope with a hobbled economy, wrenching regulatory changes, mounting fraud threats and limited budgets for innovation. Nonetheless, it is likely to be an eventful year for opportunistic financial institutions that take steps now to be on the cutting edge of person-to-person payments, embrace innovations from alternative vendors, tighten security vulnerabilities and serve up real-time data that will be in increasing demand in an era of “always-on, anytime, anywhere” banking.

41 pages; 7 charts/graphs

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