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Translating Information into Actionable Insight
In-depth Analysis of Financial Services Market and Technology Trends
RESEARCH SPOTLIGHT
Creating a Mobile Customer Service Continuum
October, 2019
Nearly 140 million Americans have used mobile banking in the past 30 days. For many of them,...
How to Shape Zelle Beyond 2020
September, 2019
A year and a half after its highly publicized rollout, Zelle has become the standard for making...
Javelin’s report exposes problems that plague FIs big and small, sometimes caused by...
Javelin’s fourth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions...
The growth of fraud over the past decade has fueled the rise of a sophisticated criminal...
The popular conversation around ransomware has shifted from detection to remediation. Hospitals...
After a challenging 2017, the identity protection service (IDPS) market rebounded in 2018,...
This report outlines the types of cloud services FIs are adopting, as well as the perceived...
Near-Prime Lending: The Role of Alternative Data and AI
September, 2019
This report will examine the characteristics of the segment of subprime borrowers classified as...
Digital lending capabilities are rapidly advancing to meet growing consumer expectations of a...
Enhanced Credit Scores
March, 2019
Enhancing credit scores with alternative data promises to fill a significant gap in the...
The impact of borrowers’ defaulting on their debts can be detrimental for both borrowers and...
How Amazon Is Redefining Payments
September, 2019
The past several years have been filled with water cooler conversations of "what happens if...
Libra’s Long Reach Impact in Payments
July, 2019
The launch of The Libra Association came about with fanfare and a big misstep. Instead of...
Partnering with fintechs can be a daunting task. Assuming due diligence has been done...
This report provides a road map on how to work with fintech partners, outlines how to create an...
In this report, we examine the progress made so far in developing faster payments technologies...
This report explores the opportunity available to banks, credit unions, and digital banking...
This report explores the variety of opportunities available to innovative banks and third-party...
Silicon Valley Takes on Business Banking
April, 2019
Since 2011, Javelin has tracked consumers' perceptions of the "Gang of Five" – Apple, Google,...
SPONSORED RESEARCH
This original report, sponsored by Booz Allen Hamilton, outlines the specific motivations, frameworks, and technologies used by collaborative fraud and security teams...
This original report, sponsored by GIACT®, examines the challenges posed by the evolving threat of fraudulent account opening. As fraudsters have broadened their targets...
This original report, sponsored by NICE Actimize, examines the fraud threats facing instant payments and charts a path forward for organizations...
RECENT BLOG
In Race for Digital ID, Mastercard Employs Tokenization in Privacy-Preserving Scheme
By Sean Sposito
The payments giant plans to work with issuers to allow bank customers to set up their digital identities inside branches, according to a recent report in Wired. Those IDs will then be provisioned onto consumers' devices as a token.