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2021 Canadian Digital
Banking Scorecard
FEATURED REPORT
2021 Digital Banking Platform Vendor Scorecard
Advisory Services Report | Mobile & Online Banking Practice
Author(s): Emmett Higdon, Dylan Lerner
Javelin Strategy & Research evaluated 11 vendors in its 2021 Digital Banking Platform Vendor Scorecard, identifying a “Best in Class” winner (Backbase) as well as two leaders (Apiture and Q2) and two leaders in each of three sections: functionality, experience and engagement, and development and delivery. Further, all vendors were assessed across more than 200 criteria reflecting account management, money movement, security and control, financial fitness, servicing and communication, origination and onboarding, and alerts and notifications.
RESEARCH SPOTLIGHT
As financial institutions roll out new digital features touted as tools to help customers...
Generation Z is emerging as a major consumer segment for FIs now that they’re reaching...
Royal Bank of Canada and Canadian Imperial Bank of Commerce are the big winners in Javelin...
Javelin Strategy...
Phishing attacks and business email compromise continue to be major threats to the security of...
All businesses today are at greater risk of attack because their surfaces of access-points,...
The prevention and mitigation of fraud is a bottom-line concern for banks. For the owners of...
Fraud detection has made rapid improvements in a short period. In the year ahead, look for the...
Roughly 20 years after the advent of eNotes in the mortgage industry, fully paperless loans...
After spending the pandemic years shoring up processes and capabilities to keep business moving...
Big-ticket loans, such as those for cars and houses, have traditionally involved a lot of...
Third-party auto lenders must accelerate their adoption of digital touchpoints to remain...
Stripe’s series of high-profile acquisitions in 2021—the latest of which, OpenChannel, was...
Concerns about card networks’ merchant fees are about to be reignited by Amazon’s upcoming ban...
The modular delivery of services in the payments allows rapid deployment of new wrinkles that...
The COVID-19 pandemic brought sweeping changes to the ways consumers make payments. If anything...
In this report, a companion piece to Three Priorities for Countering Fraud Against Small...
Small-business rates of adoption of online and mobile banking lag far behind those of regular...
Generating invoices and payment acceptance are two areas that present difficulties for small...
Banks want small businesses to open accounts, and small businesses want a digital process that...
Next-generation fintech platforms enable automation in the private capital markets by imposing...
The lines between traditional investor populations are blurring. In particular, the weakening...
It’s a democratized and increasingly self-serve landscape for investors, but here’s the good...
The Google/CME deal is largely unprecedented. Google has the opportunity to directly explore...
FEATURED WHITEPAPER
Real-Time Payments: An Urgent Priority for Financial institutions
Sponsored by Fiserv | Payments/Digital Strategy & Experience Practice
Author(s): Daniel Keye
This report, sponsored by Fiserv, examines consumer perceptions of real-time payments, their use cases, the platforms that enable them, and how they impact the ROI for FIs. Real-time payments, which transfer funds almost instantaneously, are opening new opportunities for FIs to provide consumers with greater financial control and confidence. These are pivotal times, and FIs are squandering their advantages over nonbank competitors. Consumers — especially younger generations — understand the benefits of real-time payments but are developing loyalty to nonbank services.
SPONSORED RESEARCH
This report, sponsored by Visa, explores the path from simple authentication to best-in-class authentication. The ultimate goal is to provide Visa’s e-commerce...
This report, sponsored by Experian®, explores how the COVID-19 pandemic accelerated consumers’ use of digital channels...
This report, sponsored by FIS, explores how resolution impacts the client experience for consumers who have been victims of identity fraud...
