Fraud Management Research

Stay ahead of threats to keep customer accounts and identities safe

Effective fraud management creates a real competitive advantage: the trust of consumers. Javelin Strategy & Research’s insights guide financial institutions, as well as fintech and security firms, as they innovate to safeguard their customers and grow their businesses.

2019 Identity Protection Service Provider Scorecard

Javelin Report
February 3, 2020
In Javelin’s annual Identity Protection Service Provider Scorecard, we evaluate the fraud-mitigation features of 14 of the leading direct-to-consumer services.
This original report, sponsored by Kount, provides insights and education to retailers and merchants to demonstrate how digital transformation also brings about more complex fraud scenarios. While improving the user experience, it is...

Securing the Contact Center

Javelin Report
December 16, 2019
Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact centers, it was readily apparent that contact center security needs...

EMVCo Secure Remote Commerce (SRC)

Javelin Report
December 2, 2019
U.S. digital-only challenger banks have long touted low fees as their primary benefit. No monthly account charges and free ATM transactions help position the mobile apps as consumer-friendly alternatives to giant banks. Several of these neobanks...
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