This report examines the state of paperless adoption today, estimates the size of the paper statement delivery market for FIs and billers, explores strategies to target remaining holdouts, and delves into the return on investment (ROI) opportunities for FIs and billers.
27 pages; 11 graphics
This report assesses not just the degree of EMV card penetration among major financial institutions (FIs) in the U.S., but also the degree of cardholder awareness, education, and methods of education relating to EMV. The report also looks at the differences (and similarities) between EMV cardholders and non-EMV cardholders, both demographically and attitudinally.
20 pages; 11 graphics
This year Javelin included our first forecast of the relationship between data breaches and fraud. As data breaches account for a growing portion of fraud, demand for different types of credentials and identifiers will move in lockstep with changes in the U.S. fraud environment. While point of sale data dominated 2014, it will give way to card not present data. Credentials with little apparent relationship to financial fraud will become more important as a facilitator of new account fraud and account takeover.
33 pages; 13 graphics
This report details how to build digital banking on a foundation of time-tested personal finance principles and integrate tools, insight, and advice that will enable customers to develop healthy, lifelong financial habits with every login, in the course of everyday banking. Javelin's approach structures digital banking as the centerpiece of a consumer’s financial journey — and positions banks and credit unions as the trusted guide.
43 pages; 11 graphics
This report describes in detail how to service mobile-first bankers, based on primary research into their habits and preferences. It also includes deep insights into servicing branch-first and online-first customers.
30 pages; 20 graphics