Javelin Research

This report delves into the unprecedented historical and cultural moment into which Gen Z is emerging and explores what the implications are for digital banking strategists, marketers, and executives. It will be vital for banks to understand this...
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Drawing on Javelin’s Digital Banking Maturity Path, this initial report provides a strategic roadmap to help understand where mobile banking has grown beyond being just a tool for transactional updates and interactions.
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All signs point to an auto lending industry that is on the mend.  As the economy has improved and consumer confidence has returned, auto loans have been on the rise and financial institutions (FIs) are benefitting. With the emergence of new...
In the wake of the Cambridge Analytica scandal that impacted roughly 87 million Facebook users, California lawmakers have quickly pushed through privacy legislation that could become a standard for how U.S. banks handle customer information.1 The...
Connected cars, light bulbs, voice assistants, chatbots, and more! The “Internet of things” (IoT) is expanding swiftly with new types of devices, many of them carrying potential to support banking and payment services. These emerging channels offer...
This report takes a closer look at some of the major faster payment initiatives and explores their potential opportunities for adoption as well as any potential barriers.
This report ranks seventeen of the largest financial institutions in the US according to their level of trust among accountholders and considers the factors that can engender or undermine trust in a financial institution.
This original report, sponsored by EZShield, examines the opportunity for financial institutions to offer identity protection services to their accountholders, in light of the fraud threats faced by digital-first consumers. With consumers facing a...
Despite warnings from academics, former intelligence community officials, and federal law enforcement, some security professionals at financial services companies harbor a willingness to attack their adversaries. Not necessarily to destroy outside...
In April 2018, the World Wide Web Consortium (W3C) advanced the Web Authentication (WebAuthn) standard to the Candidate Recommendation stage. This standard defines an application programming interface (API) that can be incorporated into browsers...

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