This report, sponsored by SAS, explores how the increasingly digital nature of payments changes how fraud occurs and how mitigation efforts need to adapt. This report is based on 120 independent interviews of payment and security...

This report evaluates consumer needs for disputing transactions and the challenges faced, and offers guidance on how financial services—both issuing and merchant—can improve the dispute experience to retain customers.  

This original report sponsored by GIACT examines the challenges of identifying criminal activity associated with new account openings. As criminals exploit technology and consumers become increasingly dependent on digital technology,...

Join Austin Kilgore, Director of Digital Lending for an overview of new sources for underwriting data, the consumer privacy and security concerns that come with their use, and examine the most efficient strategies for maintaining productive...

This report will evaluate new sources of this data, the consumer privacy and security concerns involved in their use, and examine the most efficient strategies for incorporating these data sources into consumer lending origination processes.

​America’s small businesses have undergone a period of profound adaptation during the COVID-19 shutdown. If banks take the right steps coming out of the pandemic, these rapid shifts will transform how businesses interact with their banks...

The digital mortgage revolution is rapidly producing more sophisticated tools and capabilities that now reach every sector of mortgage finance — the pace of which has accelerated due in large part to the COVID-19 pandemic. This note provides an...

This report helps focus on how consumer groups can be evaluated to diversify ways to pay and expand the market share of the financial institution through accessibility.  

This original report, sponsored by PSCU, provides insights and education to help Credit Unions prepare for the implementation of faster payments. A continuation of 2019's The Credit Unions' Guide to Faster Payments, this report provides...

Data breaches have evolved into a variety of threats that go far beyond payment card information and login credentials. Consumers are quickly adopting digital behaviors that encompass an array of merchants, mobile device apps, and financial service...