Research

2015 IDENTITY PROTECTION SERVICES SCORECARD — DIRECT-TO-CONSUMER MARKET

Javelin’s eighth annual Identity Protection Services Scorecard examines the issues affecting consumer adoption of ID protection services and how providers can distinguish themselves in a market crowded with providers offering core services at no charge. The dynamic nature of fraud trends continues to affect the development of the scorecard as well as the composition of provider offerings. These trends are the prevalence of fraud against existing-card accounts driven by data breaches and upcoming changes to the U.S. payments landscape such as the rollout of the EMV chip-card standard. Providers continue to lag in integrating existing account management tools into their solutions.

52 pages; 36 graphics

WHAT APPLE WATCH MEANS FOR BANKING AND PAYMENTS

The Apple Watch release opens a brief window for retailers, banking, payments and wallet providers to move first in wearables. To assist in developing for Apple Pay and other smartwatches, this reports analyzes the first offerings in wearable banking and payments, interprets Apple’s developer guidelines from a banking and payments lens, and exposes the key features wearables owners crave.

29 pages; 17 charts/graphs

THE SLOW CRAWL TO REAL-TIME PAYMENTS

The United States lags other countries in enabling real-time payments to be made at a cost that encourages development of mass-market initiatives. This report investigates the demand for such services from consumers and their willingness to pay for expedited payments, as well as profiling a number of providers.


24 pages; 6 charts/graphs

2015 GANG OF FIVE: APPLE PAY VS. ANDROID PAY VS. SAMSUNG PAY VS. PAYPAL “PAY”?

This annual review examines Apple Pay vs. Google Wallet on Android Pay vs. PayPal vs. Samsung Pay and other mobile wallet capabilities and offerings and distinguishes winners from losers. The report also analyzes Facebook’s newly announced payment offering based on Messenger. Long- and short-term implications are assessed, identifying how relative adjustments may affect future competitive positioning and how financial institutions and networks can best compete.

33 pages; 15 charts/graphs

TRUST, TECHNOLOGY, AND THE U.S. CONSUMER

This report explains how financial institutions can reverse this trend and regain the lost trust of their customers.

5 pages; 1 charts/graphs


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