Research

TRUST, TECHNOLOGY, AND THE U.S. CONSUMER

This report explains how financial institutions can reverse this trend and regain the lost trust of their customers.

5 pages; 1 charts/graphs

TOP TRENDS FOR DIGITAL FINANCIAL SERVICES IN 2015

Retail banking and payments have  seen consolidation in the industry as financial institutions are growing their digital offerings to meet customers’ needs and improve their profitability.  Javelin’s practice leaders have identified five trends for 2015 that will shape and transform digital banking, payments, mobile, and security strategists.

14 pages; 5 charts/graphs

2015 IDENTITY FRAUD: Protecting Vulnerable Populations

In 2014, 12.7 million consumers experienced identity fraud – a decline of 3% from the near record high of 13.1 million in 2013. A series of extraordinary responses to high-profile data breaches contributed heavily to this decline. In addition to exploring the drivers of fraud for all consumers, Javelin specifically examined military personnel, seniors and students to understand how their attitudes and behaviors relate to the fraud experienced by each of these segments. Javelin’s “2015 Identity Fraud ” provides a comprehensive analysis of fraud trends in order to inform consumers, financial institutions and businesses on the most effective means of fraud prevention, detection and resolution.

66 pages; 47 charts/graphs

DIGITAL ACCOUNT OPENING REACHES THE TIPPING POINT

In 2014, more Americans applied for credit cards and a variety of loan and investment accounts through online and mobile channels. This report identifies which customers financial institutions should target first with digital account opening — and how.

28 pages; 15 charts/graphs

CONVERT 'SILENT ATTRITION' INTO BANKING ENGAGEMENT and PROFITS--SPONSORED by DELUXE

This whitepaper quantifies the value of effective engagement by analyzing revenue, the cost of acquisition, and the cost of servicing new checking account customers over the first three years of the customer relationship.

(13 pages; 5 graphics)


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