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PressRoom

Javelin Recommends Investing in Key Mobile Banking Features to Retain Customers

Javelin Announces 2014 Mobile Banking Leaders Award

USAA tops Best Overall Mobile Banking Leader, while Bank of America, BBVA Compass, Chase, Citigroup, Citizens Bank, Discover Financial, First Republic, Wells Fargo, and others earn several awards too

San Francisco, CA, January 27, 2015: Mobile...

Mobile Bill Pay is Small but Growing

Upgrades are Vital to Drive Mobile Bill Payment Adoption

San Francisco, CA, January 15, 2015:  The ability to pay bills on smartphones and tablets offers consumers tremendous convenience, while also putting a lot at stake for financial institutions, billers, third-party players, and technology vendors as the trend continues to grow. Americans pay $3.3...

 

Javelin News

Should you get a new Social Security number?

ConsumerReports.org - 22.5 percent of breach notice recipients subsequently become victims of ID fraud, according to Javelin Strategy & Research, a California consulting firm.

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Comerica Deploys Tech to Quickly Fix Mobile-App Glitches

AmericanBanker - "If they could fix your problem, that's nirvana," said Mary Monahan, Executive Vice President and Research Director of mobile for Javelin Strategy & Research. "Usually when I have a problem, it's like, 'Come back later.' Or, 'Put a note on the app store.'"

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