In The News

AMERICAN BANKER -- Significant customer adoption of voice banking is three to five years away, said Emmett Higdon, director of mobile for Javelin Strategy & Research. Still banks can't afford to stall their efforts around voice, given...
AMERICAN BANKER -- BBVA Compass suffers from a "peloton problem," said Mark Schwanhausser, director of omnichannel financial Services at Javelin Strategy & Research. It can't break free from the pack despite its diligent efforts to be...
BANK INNOVATION -- While Starbucks has earned millions of app fans largely thanks to the rewards program, banks still do a poor job when it comes to integrating loyalty to their mobile apps. More than half of the top 30 largest banks use some...
MULTICHANNEL MERCHANT -- Since the EMV liability shift, these merchants are enduring more fraud losses and higher fraud management costs than ever before. Retailers who sell digital goods – media, games, tickets and services – are hardest hit.
BANKING EXCHANGE -- With EMV disrupting the shopping experience, retailer mobile apps are experiencing the perfect storm,  Major retailers are taking advantage of this opportunity to capture consumer attention to move customers to retailer...
AMERICAN BANKER -- There's no denying we are in a mobile-first era. The reality is that the online channel remains the most vital touchpoint in a financial institution's relationship with its customers. 
COMPUTERWEEKLY.COM - According to Javelin Strategy & Research in the US, the value of false declines is more than 13 times the total amount lost to actual card fraud. Al Pascual, senior vice-president, research director and head of...

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