Payments Research

Understand what shapes consumer transactions

Technology, social media and demographics factor directly into people’s decisions about where to shop and how to pay bills. To grasp their effects and project their future influence, Javelin’s analysts monitor and offer insights on:

Capitalizing on Merchant Payments Innovation

Impact Note
Date: November 13, 2020
Author(s): Rachel Huber
Research Topic(s): Payments
This year has prompted changes in how the economy functions—from how transactions are initiated to how requests are fulfilled. In response to these new restrictions and changing consumer habits, merchants have released a wave of innovative ways to...

Merchant Innovation Driving Payment Change

Advisory Webinar: Client Login Required
Date: November 9, 2020
Author(s): Rachel Huber
Research Topic(s): Payments
This webinar will discuss the implications of merchant innovation for financial institutions and payment service providers and the need for new payment strategies.

Future-Proofing Payment Card Strategies

Javelin Report
Date: October 22, 2020
Research Topic(s): Payments
This report is the second in a series covering payment impacts due to the changes in payment behavior. This report focuses on how payment habits affect the total cost of ownership of a card program and what is required for maintaining digital top-of...

Optimizing Dispute Strategies

Javelin Report
Date: October 12, 2020
Author(s): Rachel Huber
Research Topic(s): Payments
This report evaluates consumer needs for disputing transactions and the challenges faced, and offers guidance on how financial services—both issuing and merchant—can improve the dispute experience to retain customers.

Improve Real-Time Payment Market Positioning Through Consumer Diversity

Javelin Report
Date: September 23, 2020
Author(s): Krista Tedder
Research Topic(s): Payments
This report helps focus on how consumer groups can be evaluated to diversify ways to pay and expand the market share of the financial institution through accessibility.  
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