Payments Research

Understand what shapes consumer transactions

Technology, social media and demographics factor directly into people’s decisions about where to shop and how to pay bills. To grasp their effects and project their future influence, Javelin’s analysts monitor and offer insights on:

The Evolution of Loyalty and Rewards

Javelin Report
Date: June 4, 2020
This report will review the ways to evolve rewards and loyalty programs to help consumers make better decisions and meet their evolving needs.
This report will explore why most bill pay platforms today are not meeting consumer needs, how offering a variety of payment options can unify the bill payment process, and solutions that can help achieve a truly unified bill pay experience.

Payment Strategy Implications in a Pandemic

Impact Note
Date: March 23, 2020
Author(s): Rachel Huber
Concerns over the fallout from COVID-19, or coronavirus, are already being felt by consumers as global demand for goods and services is hampered by quarantines, supply chain disruption, and general consumer uncertainty. These events have both...

2020 Health of Cash Study

Whitepaper
Date: February 11, 2020
The 2020 Health of Cash Study is the fifth annual examination of US consumer payment habits sponsored by Cardtronics. The study provides analysis of day to day usage, bill payment, remittance, and P2P activity providing a holistic view...
Visa’s acquisition of Plaid stirs up questions that span the retail financial world — from banking and payments to investing and lending. 
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