Custom Research Services

With hands-on expertise of seasoned industry professionals, our researchers collect and analyze data from consumer and business end-users, financial providers, merchants, billers and other entities that help our clients become successful. As a leading independent provider of nationally-representative, quantitative research focused exclusively on financial services topics, Javelin applies rigorous statistical methodologies and in-depth primary research to pinpoint dynamic risks and opportunities for our custom clients.

Our research team is experienced in quantitative and qualitative methods, multiple data-collection modes, advanced statistical techniques, and report creation that include a keen understanding of the client’s goals, an easy-to-read summary, and action-ready recommendations. Client deliverables include: custom presentations, comprehensive reports, educational whitepapers for training and building awareness, and jointly sponsored webinars to attract new customers.

Research Mechanisms		Types of Research Projects		Types of Research Methodologies
Quantitative Consumer Survey Qualitative Exec Survey Customer (Client) Survey Retention & Loyalty Competitive Benchmarking CSR Calls & Secondary Research Focus Group Proprietary Panel		Consumer Survey Conjoint or Trade-Off Analysis Customer Satisfaction Survey Competitive Benchmarking In-Depth Executive Interview Focus Group		Longitudinal Online Survey Phone (CATI) Survey Mystery Shopper Target Audience Executive Interview Intercept