Custom Research Services

With hands-on expertise of seasoned industry professionals, our researchers collect and analyze data from consumer and business end-users, financial providers, merchants, billers and other entities that help our clients become successful. As a leading independent provider of nationally-representative, quantitative research focused exclusively on financial services topics, Javelin applies rigorous statistical methodologies and in-depth primary research to pinpoint dynamic risks and opportunities for our custom clients.

Our research team is experienced in quantitative and qualitative methods, multiple data-collection modes, advanced statistical techniques, and report creation that include a keen understanding of the client’s goals, an easy-to-read summary, and action-ready recommendations. Client deliverables include: custom presentations, comprehensive reports, educational whitepapers for training and building awareness, and jointly sponsored webinars to attract new customers.

Research Mechanisms


Types of Research Projects


Types of Research Methodologies

  • Quantitative Consumer Survey
  • Qualitative Exec Survey
  • Customer (Client) Survey
  • Retention & Loyalty
  • Competitive Benchmarking
  • CSR Calls & Secondary Research
  • Focus Group
  • Proprietary Panel
  • Consumer Survey
  • Conjoint or Trade-Off Analysis
  • Customer Satisfaction Survey
  • Competitive Benchmarking
  • In-Depth Executive Interview
  • Focus Group
  • Longitudinal Online Survey
  • Phone (CATI) Survey
  • Mystery Shopper
  • Target Audience
  • Executive Interview
  • Intercept

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