In this mobile-first era, online banking is still the workhorse channel and the dominant digital touch-point. This will continue for the foreseeable future. Success in online banking will be measured by how FIs pick and promote features that cultivate customer relationships. Javelin’s Online Banking Scorecard evaluates solutions offered by nations largest financial institutions and examines trends in online banking, encompassing over 200 features across six categories: Ease of Use, Security Empowerment, Financial Fitness, Money Movement, Customer Service, and Account Opening.
Javelin Online Banking Award