2020 Cybersecurity Trends
- Date:December 03, 2019
- Author(s):
- Sean Sposito
- Report Details: 8 pages, 0 graphics
- Research Topic(s):
- Fraud & Security
- Cybersecurity
- PAID CONTENT
Overview
Financial institutions (FIs) are driving towards a future where there’s little difference between online and offline banking. In that world where the edge of a firm’s business is better defined by an omni-channel experience than just its brick-and-mortar branches, information security is a customer-facing service. It’s a quality issue. And, most importantly, it is a potential driver of the bottom line — not just an internal function -- protecting against malicious infections and insider threats.
It’s all a part of the covenant our industry keeps with retail banking customers. In the New Year, Javelin expects:
- Criminal communities – with various motivations, financial and political – using disinformation over social media channels to confuse and affect the behavior of banks and their customers.
- FIs, payments providers, and networks to increasingly fuse their fraud and information security detection and prevention functions to create cohesive teams focused on upending innovative, digital financial crime.
- Digital identity providers to employ non-consensus, private blockchains to manage customers’ privacy over complex ecosystems of retailers, banks, and payment schemes.
Learn More About This Report & Javelin
Related content
2024 Identity Fraud Study: Resolving the Shattered Identity Crisis
The Javelin Strategy & Research 2024 Identity Fraud Study provides a comprehensive analysis of fraud trends in the context of a changing technological and payments landscape. Its g...
Pig Butchering Scams: How Banks Can Stop the Slaughter
Pig butchering is a devastating, multilayered, drawn-out investment scam that leaves victims with nothing. By implementing robust customer education, employing effective fraud dete...
Customer Contact Centers: Heroes in Cybercrime Remediation, Fraud Prevention
Criminals increasingly use cyberattacks and scams to target consumers, and FI call centers are often relied upon for victim assistance. The key will be FI customer-oriented contact...
Make informed decisions in a digital financial world