The Contactless Conundrum: Making The Business Case
- Date:October 21, 2019
- Author(s):
- Rachel Huber
- Report Details: 19 pages, 6 graphics
- Research Topic(s):
- Tech & Infrastructure
- PAID CONTENT
Overview
The United States recently moved to chip technology but is it ready for contactless payments? Issuers and merchants both need each other to make the business case to upgrade to near field communication (NFC) options. The report reviews the business case to move to NFC technology for both issuers and merchants while determining market readiness.
Key questions discussed in this report:
- What are the current adoption rates of contactless cards in the United States?
- How do consumers view contactless cards?
- Why should issuers and merchants adopt contactless cards?
- What are the risks of not adopting contactless cards?
Methodology
The consumer data in this report was primarily collected from the following:
- A random-sample survey of 3,000 respondents conducted online in March 2019. Respondents are selected to be demographically representative of the U.S. population over the age of 18. The overall margin of error is +/-2% at the 95% confidence level for questions answered by all respondents.
Book a Meeting with the Author
Related content
2026 Tech & Infrastructure Trends
The past few years have seen payment modernization and infrastructure improvements at financial institutions, but the next few years will require something new: a coordination of t...
Payment Hubs Stand at a Crossroads
Payment hubs promised to simplify payments, but many never lived up to that vision. As real-time payments, open banking, and platform modernization reshape the landscape, banks are...
Unpacking The Modern Payment Stack: What Matters Most for Banks
Legacy payment stacks still are still reliable, but they won’t work for the long term as payments evolve. The case for modernization for banks lies in improving their products and ...
Make informed decisions in a digital financial world