Making Digital Account Opening Simpler, Safer, and Seamless
- Date:September 15, 2015
- Author(s):
- Mark Schwanhausser
- Research Topic(s):
- Mobile & Online Banking
- Digital Strategy & Experience
- Digital Banking
- PAID CONTENT
Overview
Bankers who foresee a day when consumers will routinely seek to open checking, loan, and investment accounts in digital channels should rethink their timing. That day is already here, and this irreversible shift is shaping not only the “branch of the future” but also branch-centric banking.
The inescapable truth is that consumers demand omnichannel options and coordination that enables them to open any type of account wherever they choose: in branches, through call centers, online, and increasingly on mobile devices. But what consumers view as a simple choice is far from simple to deliver. Building better digital account opening presents multiple challenges for financial institutions.
This whitepaper, sponsored by ID Analytics, explores the fundamental and irreversible shift to digital account opening, and the challenges facing financial institutions seeking to fulfill consumer expectations for a process that is fast, simple, integrated, and secure. The whitepaper was independently produced by JAVELIN.
Sponsored by:
Learn More About This Report & Javelin
Related content
Three Mobile Banking Priorities for Smaller FIs
Small FIs don’t have the resources to compete with the largest banks in developing mobile banking features. Instead, community banks and credit unions outside the top 20 must count...
The Future of Financial Fitness Depends on Mobile-First Experiences
Customer satisfaction with financial fitness features tumbled in 2023, underscoring the need for banks and credit unions to create compelling mobile-first experiences and effective...
Fact-Checking Bill Pay Assumptions—Three Data-Driven Paths Forward
Many bankers are conflicted about bill pay and its future in a mobile-first era of digital banking. Javelin’s assessment based on overall adoption, Gen Z behavior, channel preferen...
Make informed decisions in a digital financial world