Independent, primary-source data is the most reliable way for originators to verify a borrower’s creditworthiness and underwrite safe and profitable loans. This report will evaluate new sources of...
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America’s small businesses have undergone a period of profound adaptation during the COVID-19 shutdown. If banks take the right steps coming out of the pandemic, these rapid shifts will...
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The digital mortgage revolution is rapidly producing more sophisticated tools and capabilities that now reach every sector of mortgage finance — the pace of which has accelerated due in large part...
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Financial institutions and challenger banks are building payment strategies which include multiple faster payment methods however the strategies traditional banks deployed look very different...
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This original report, sponsored by PSCU, provides insights and education to help Credit Unions prepare for the implementation of faster payments. A continuation of 2019's The Credit Unions'...
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Data breaches have evolved into a variety of threats that go far beyond payment card information and login credentials. Consumers are quickly adopting digital behaviors that encompass an array of...
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Mistakes happen every day within financial services organizations due to the complexity of the organization, system integrations, and procedural events. Most mistakes cause no harm, but one incident...
Loan servicers are increasingly turning to a variety of analytic and predictive tools to try to pinpoint when the borrowers in their loan portfolios might be in the market for a new home or car. This...
COVID-19 lockdowns have led consumers to search for alternatives to face-to-face interactions for different needs. For the first time, many have turned to video meetings for a range of tasks,...
Response to the COVID-19 pandemic created a customer service crisis in banking: Branches were closed, call centers were jammed, and websites were overwhelmed with traffic. That meant that FIs...

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