Dylan Lerner

Senior Analyst, Digital Banking

Dylan Lerner provides strategic insights and consulting for the financial services industry. Before joining Javelin in 2020, Dylan worked in full-service departments at international research firms, where he used both quantitative and qualitative methodologies to deliver comprehensive insights. A subject matter expert in mystery shopping, Dylan has conducted research on topics that include digital transformation, customer journey optimization, customer satisfaction, competitive benchmarking, brand promise delivery, and regulatory compliance.

Dylan holds a Bachelor of Science degree in marketing with a minor in quality management and assurance from California State University at Northridge, and a Master of Business Administration degree from California Lutheran University.

Latest Insights

January, 2024
Impact Note
Mint’s Shutdown Presents Opportunity for FIs Willing to Evolve

The PFM space has always been FIs’ game to lose. However, the longstanding success of the app Mint and the reaction to its demise underscore that an opportunity for FIs to win rema...

November, 2023
Javelin Report
2024 Trends & Predictions: Small Business Banking

For the small-business banking sector, the road ahead in 2024 and beyond calls for seizing opportunities while being cautious about the challenges inherent in an uncertain economy....

November, 2023
Javelin Report
2024 Trends & Predictions: Digital Lending

The outlook in digital lending in the year ahead will focus on three key areas: the prospect of regulatory clarity on popular products such as buy now, pay later loans and earned w...


May 22, 2023 | 07:00 AM to 07:30 PM (PST)
See cutting-edge fintech that financial institutions can deploy now. Hear from experts who can help ...
January, 2024
Regulatory uncertainty regarding emerging loan products, the looming student loan crisis, and breakt...

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