- How can financial institutions effectively manage identity throughout the entire customer lifecycle?
- What factors should financial institutions take into account when designing their identity proofing process?
- How are fraudsters adapting their tactics to circumvent current anti-fraud measures?
- What identity proofing vendors offer the widest array of capabilities suited to addressing current and emerging fraud threats?
For this scorecard, Javelin included 23 vendors that agreed to participate and complete a self-evaluation with details around their submitted products’ capabilities in verifying the identity of individuals both at account opening and throughout the customer relationship. For vendors with multiple products, only those that were submitted and relevant to identity proofing were considered in the scorecard. Javelin independently verified vendor capabilities against publicly available information, where it was available. Rankings are not a reflection of the full breadth of capabilities of any particular vendor.
Each criteria in the scorecard was weighted according to Javelin’s assessment of its relevance in addressing current and emerging fraud schemes, as well as its ability to facilitate positive customer experience in digital channels. Overall score was calculated as a composite of the three categories, with Functional accounting for 60% of total points, Innovative accounting for 20%, Tailored accounting for 20%.
Learn More About This Report & Javelin
Identity-proofing, a fundamental need of financial services companies, is a space in considerable flux. Fintech companies that cut their teeth as e-commerce payments platforms are ...
Fraud victims often express frustration over the lack of customer service and resolution they experience when reporting fraud to their financial institutions. The solution: a custo...
Though the holiday season is nearing the end, gift cards top scammers’ wish lists all year long. Scammers use social media to deploy debt repayment and other moneymaking scams that...