Recent challenges create operational risk for credit card issuers.
Credit card issuers have been resilient since the onset of COVID-19 in early 2020. Credit card loan loss reserves, which conformed to more conservative requirements after Dodd-Frank, helped cushion interest revenue shortfalls caused by shifts in consumer purchasing. Government programs such as the CARES Act shielded consumers with payment deferrals and boosted savings accounts with stimulus funds to ensure household stability. But, two years after the onset of COVID-19, global economies face surging inflation, rising interest rates, and geopolitical disruption.
In this report, we review the current condition of U.S. credit cards, identify income and expense categories, and suggest where issuers may find opportunities by tuning revenue lines or decreasing expense lines.
"Credit card revenue rebounded after COVID-19, but now net income faces another hurdle. Across the globe, economies are contending with record-high inflation, rising interest rates, and geopolitical instability. As households juggle budgets and credit card issuers build revolving debt balances, the latter must focus on fundamental revenue components and servicing costs as they contend with higher risks and the potential for more considerable credit losses," comments Brian Riley, Director of the Credit practice at Mercator Advisory Group, and the author of the research report.
This document contains 26 pages and 10 exhibits.
Companies mentioned in this research note include: American Express, Bank of America, Barclaycard, Barclays US, Bureau of Labor Statistics, Capital One, Chase, Citigroup, Consumer Financial Protection Bureau (CFPB), Discover Financial Services, FDIC, Federal Reserve Bank, Federal Reserve Bank of Cleveland, Federal Reserve Bank of New York, Fifth Third Bank Corp, FIS, Fiserv, Goldman Sachs Group, JP Morgan Chase & Co., KeyBank, Mastercard, Office of the Comptroller of the Currency (OCC), PSCU, Synchrony, TransUnion, TSYS, U.S. Bank, University of Michigan, Visa, Wells Fargo
One of the exhibits included in this report:
Highlights of this document include:
- Background for the Credit Card Industry
- The Good News
- Current Risks
- Strategies to Combat Rising Costs
Learn More About This Report & Javelin
Consumer debt is climbing, and for the wrong reason. Consumptive spending is evident on credit cards, and household budgets are under stress, diminishing the ability of consumers t...
The Capital One acquisition of Discover, if it gains regulatory approval, will create a global force in payments for acceptance, issuance, and processing. To clear the regulatory h...
Part 2 of the annual Javelin Strategy & Research examination of the U.S. credit cards looks at how internal dynamics, such as issuer portfolios and ongoing risk assessment, affect ...