JAVELIN Finds Consumers Prefer to Switch Among the Top 20 FIs
San Francisco, CA, November 19, 2015: Banks and credit unions typically aim to be the first place customers turn when they think about their money and buying financial products, but many financial institutions are the primary bank in name only. Although bankers typically think of bank switching to mean customers are leaving outright, a recent JAVELIN study underscores that customers more commonly switch their share of wallet rather than switch FIs. Community banks and credit unions are at greatest risk of having consumers turning to the Top 20 banks instead, according to JAVELIN’s report Bank Switching: Combating ‘Silent Churn’ to Maximize FI Primary Status.
San Francisco, CA, October 29, 2015: Mobile is rapidly displacing commerce made through laptops and desktops. Shopping through mobile devices is forecasted to grow to a 42% share of online commerce by 2019, reaching $218 billion in sales. The holiday shopping season will see fueled mobile shopping. It will also open the door to alternative payment providers who will be ready with a frictionless checkout experience. Today, JAVELIN released, Online Retail Payments Forecast, which provides an in-depth analysis of e-commerce trends, forecasts of online purchasing volumes and preferred payment methods through 2019.
STAMFORD, CT, October 19, 2015: Greenwich Associates today announced the appointment of a new management team for Javelin Strategy & Research. Chris McDonnell will be responsible for sales and business development. Al Pascual will be responsible for Javelin’s practice areas and operations. Chris and Al will report to Steve Busby, CEO of Greenwich Associates.