Mar 3, 2015

Students Most Severely Impacted by Fraud

Two-Thirds of Identity Fraud Victims Were Also Notified Data Breach Victims

SAN FRANCISCO, March 3, 2015 – The 2015 Identity Fraud Study, released today by Javelin Strategy & Research (@JavelinStrategy), revealed that 2014 was a mixed year in the fight against identity fraud, with some advances and some setbacks. The study found that fraudsters stole $16 billion from 12.7 million U.S. consumers last year. With a new identity fraud victim every two seconds, there is still significant risk to consumers, particularly students. Encouragingly, new account fraud – when someone opens an account in your name that you are not aware of – hit a record low in 2014, but continues to be one on the most damaging types of fraud. Data breaches were a big headline in 2014, and they had a significant impact on identity fraud. The study found that two-thirds of identity fraud victims in 2014 had previously received a data breach notification in the same year, with many indicating their wariness about shopping at merchants, including big box retailers.

Javelin Announces 2014 Mobile Banking Leaders Award

USAA tops Best Overall Mobile Banking Leader, while Bank of America, BBVA Compass, Chase, Citigroup, Citizens Bank, Discover Financial, First Republic, Wells Fargo, and others earn several awards too

San Francisco, CA, January 27, 2015: Mobile banking growth was relatively steady in 2014, after a year of impressive growth in 2013. With adoption of tablets and smartphones steadily climbing, mobile banking can be expected to once again increase in 2015. The results of Javelin Strategy & Research’s 2014 Mobile Banking Financial Institution study evaluates the abilities of financial institutions to meet consumers’ growing mobile banking needs, including performance in the key areas of accessibility, functionality, app user ratings, and alerts and notifications. The study finds Bank of America, BBVA Compass, BMO Harris, Chase, Citigroup, Citizens Bank, Citizens Bank, Discover Financial, Fifth Third, First Republic, Regions, U.S. Bank, USAA, Wells Fargo, and other are topping all competitors in mobile banking.

Spearheading new features is important for financial institutions to attract new customers. One critical feature is providing...

Jan 14, 2015

Upgrades are Vital to Drive Mobile Bill Payment Adoption

San Francisco, CA, January 15, 2015:  The ability to pay bills on smartphones and tablets offers consumers tremendous convenience, while also putting a lot at stake for financial institutions, billers, third-party players, and technology vendors as the trend continues to grow. Americans pay $3.3 trillion annually for just seven important bills, with mobile payments currently making up $95 million. Javelin Strategy & Research’s report, Mobile Bill Pay: Strategies to Grow Adoption and Build Engagement, provides a market-sizing for the bill payments business, and strategies for upgrading and marketing bill payment services to win over four critical customer segments.

More than one in four Americans reached for a mobile phone or tablet to pay bills in the past month, a figure that rises to 3 in 4 of a profitable segment of affluent, mobile-first consumers. But as impressive as the adoption rate is, Americans still treat it as an occasional option, an experiment, or a novelty — not their main method of paying bills. Consumers...

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