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The Impact of Fraud and Chargeback Management on Operations
This original research report, sponsored by Vesta, examines the investments in fraud and chargeback management made by merchants and how apportioning financial resources to manage for these two related challenges diverts funds from investing in ...
Overcoming False Positives: Saving the Sale and the Customer Relationship
This whitepaper, sponsored by Riskified, analyzes the prevalence of false-positive declines in the U.S., explores key consumer segments disproportionately affected by incorrect declines, and presents best-practice solutions for merchants.
Making Digital Account Opening Simpler, Safer, and Seamless
This whitepaper, sponsored by ID Analytics, explores the fundamental and irreversible shift to digital account opening, and the challenges facing financial institutions seeking to fulfill consumer expectations for a process that is fast, simple,...
Solving the Digital Banking Mystery: Targeting the Right Customers
As digital banking becomes more popular, there is a clear mandate for financial institutions (FIs) to “go digital” and invest in mobile and online banking technologies to satisfy consumer needs. But the name of the game has shifted. “Digital mig...
The New Digital Banking Path: Integration - Not Migration - Drives Profitability
As digital banking becomes more popular, there seems to be a clear mandate for financial institutions (FIs) to “go digital” and invest in mobile and online banking technologies to satisfy consumer needs. But the name of the game has shifted. “Di...
Cracking the Code: Digital Channels and the Customer Experience
Banks must strive to create a stellar customer experience in the digital world. They cannot afford to postpone integrating all channels into firm-wide CE programs. The reason: Digital channels are becoming important drivers of satisfaction amon...
Transforming Data into Dollars For Financial Institution
Call it the convenience conundrum. By providing effective and extensive digital banking capabilities, banks and credit unions have enabled customers to conduct ever more banking transactions when they want, where they want — without ever steppin...
Top Trends for Digital Financial Services in 2015
Retail banking and payments have seen consolidation in the industry as financial institutions are growing their digital offerings to meet customers’ needs and improve their profitability. Javelin’s practice leaders have identified five trends ...
Smartphones, Tablets, and Fraud: When Apathy Meets Security
This whitepaper, sponsored by Nok Nok Labs, investigates how the rise in mobile device usage puts personal identifiable information at risk. Activities such as financial transactions and shopping, mixed with a general state of apathy by mobile...
The Consumer Data Insecurity Report
This white paper explores the attitudes, experiences, and perceptions of fraud victims in four metropolitan areas: Chicago, Los Angeles, Miami, and Minneapolis. The Consumer Data Insecurity Report--sponsored by National Consumers League.
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