Our Team

   

Chris Barnes
CPO/Managing Director, Escalent


Expertise: Financial Services, Public Policy, Behavioral Analytics
 

Chris has a deep background in the financial services market and public opinion research. He has led studies for many of the nation’s top companies in insurance, banking, wealth and health insurance sectors... more


Jacob Jegher
President, Javelin Strategy & Research


Expertise: Digital Banking, Payments, Fraud & Security
 

Jacob is President at Javelin Strategy & Research and a member of Escalent’s senior leadership team. He is responsible for Javelin’s overall strategy, vision, growth and product development efforts. An experienced fintech executive... more


 

Vaskar Das
Director of Custom Research & Operations
 

Expertise: Market Research Development, Methodology & Analytics
 

Vaskar Das leads the custom research team for Javelin. With over 13 years of supply side custom research experience, Vaskar brings strong project management and analytical skills to his custom projects.... more


Emmett Higdon
Director, Digital Banking
 

Expertise: Retail Banking, Digital Wallets, Mobile Banking
 

Emmett helps clients better understand and leverage the pivotal role that mobile technology plays in how consumers manage their financial accounts. As banking functionality seamlessly integrates... more


 

Austin Kilgore
Director, Digital Lending
 

Expertise: Auto Loan, Digital Lending, Mortgage, Personal Loan, Student Loan, Portfolio Management
 

Austin Kilgore is Javelin's Director of Digital Lending, where he advises clients on emerging technologies and strategies that provide an exceptional experience and deliver faster and more accurate underwriting... more


Tracy Kitten
Director, Fraud & Security
 

Expertise: Fraud , Cybersecurity

Tracy Kitten is a recognized fraud and cybersecurity subject matter expert within the financial services community... more


 

Mark Schwanhausser
Director, Digital Banking
 

Expertise: Online Banking, Mobile Banking, Retail Banking, Personal Finance Management, Small Business Banking
 

Mark strategizes how financial institutions can track and serve customers across the channels they use, and provide a consistent, integrated brand and user experience. Mark helps banks and credit unions profitably enable customers to... more


William Trout
Director, Wealth Management
 

Expertise: digital wealth, wealth management
 

William Trout is a thought leader on North American technology strategy and innovation in the wealth and asset management industries... more


Ian Benton
Senior Analyst, Digital Banking & Payments
 

Expertise: Mobile Banking, Online Banking, Small Business Banking
 

Ian Benton focuses on the ever-evolving needs of business owners to develop strategies for digital banking and payments. Ian takes a data-driven approach to analyze... more


John Buzzard
Lead Analyst, Fraud & Security
 

Expertise: Fraud Management
 

John Buzzard is nationally recognized financial industry fraud and security expert. He has influenced the card fraud, risk and security services for financial institutions... more


Alexander Franks
Analyst

Expertise: Cybersecurity
 

Alexander is an analyst in Javelin’s Fraud and Security practice. He identifies emerging cybersecurity risk vectors, tracks current trends in cybersecurity.... more


Red Gillen
Senior Adviser

Expertise: Retail Banking, Online Banking, Mobile Banking
 

Red Gillen is a Senior Adviser with Javelin’s Digital Banking and Payments practices. Throughout Red’s career, he has focused keenly on digital banking, mobile banking and payments, and health care banking... more


Daniel Gonzalez
Analyst, Wealth Management
 

Expertise: Wealth Management
 

Daniel is an Analyst in Javelin’s wealth management practice. His research focuses on wealth management trends... more


Amy Gorin
Executive Relationship Manager
 

Expertise: Retail Banking, Small Business Banking
 

Amy Gorin is a Relationship Manager at Javelin. She has over 25 years of sales and sales management experience in the financial services industry... more


James Lee
Analyst, Digital Banking
 

Expertise: Online Banking, Mobile Banking
 

James is an analyst in Javelin’s Digital Banking practice. He tracks and anticipates trends in digital banking, measures how banks and vendors match up against their rivals, and evaluates digital satisfaction at large banks... more


Dylan Lerner
Analyst, Digital Banking
 

Expertise: Online Banking, Mobile Banking
 

Dylan Lerner provides strategic insights and consulting for the financial services industry... more


Paul McCormack
Senior Adviser
 

Expertise: Cybersecurity, Fraud Management, Retail Banking, Small Business Banking
 

Paul McCormack has over 20 years of fraud, security, and compliance experience. His professional experience includes leadership roles with SunTrust Bank and Delta Air Lines. At SunTrust, he managed check, deposit, wire, ACH, bank card, and employee fraud detection... more


Crystal Mendoza
Production Manager
 

Expertise: Operations, Marketing
 

Crystal Mendoza is production manager at Javelin Strategy & Research. She manages the final production of advisory services and sponsored deliverables and ensures that the processes run reliably and efficiently... more


Sandy Park
Vice President of Business Development
 

Expertise: Retail Banking, Small Business Banking
 

Sandy Park is a Vice President of Business Development where he is focused on helping clients connect strategic initiatives with research-based advisory services. Sandy works closely with senior leadership at the top U.S... more


Tejas Puranik
Senior Marketing Manager
 

Expertise: Operations, Marketing, Social Media, Brand Management
 

Tejas Puranik is an experienced marketing and public relations manager. She leads Javelin’s marketing programs and is responsible for client acquisition strategies, social media and press relations. Tejas is also responsible for marketing...more


James Quigley
Executive Relationship Manager
 

Expertise: Retail Banking, Small Business Banking
 

James Quigley is an Executive Relationship Manager at Javelin. He has been advising financial institutions in the areas of acquisition of new account holders, product and service based programs, and marketing strategy... more


Suzanne Sando
Senior Analyst, Fraud & Cybersecurity
 

Expertise: Cybersecurity
 

Suzanne is a senior analyst in Javelin's Fraud and Cybersecurity practice. She tracks trends and risks in cybersecurity, and delivers practical recommendations for fraud protection... more

 

 

 

 

 

 

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