Our Team


Chris Barnes
CPO/Managing Director, Escalent

Expertise: Financial Services, Public Policy, Behavioral Analytics

Chris has a deep background in the financial services market and public opinion research. He has led studies for many of the nation’s top companies in insurance, banking, wealth and health insurance sectors... more

Jacob Jegher
President, Javelin Strategy & Research

Expertise: Small Business Banking, Retail Banking, Online Banking, Mobile Banking

Jacob Jegher is an experienced fintech executive and digital banking thought leader. He advises clients on emerging technologies and business strategies related to retail, small business, and corporate digital banking... more


Vaskar Das
Director of Custom Research & Operations

Expertise: Market Research Development, Methodology & Analytics

Vaskar Das leads the custom research team for Javelin. With over 13 years of supply side custom research experience, Vaskar brings strong project management and analytical skills to his custom projects.... more

Emmett Higdon
Director, Digital Banking

Expertise: Retail Banking, Digital Wallets, Mobile Banking

Emmett helps clients better understand and leverage the pivotal role that mobile technology plays in how consumers manage their financial accounts. As banking functionality seamlessly integrates... more


Austin Kilgore
Director, Digital Lending

Expertise: Auto Loan, Digital Lending, Mortgage, Personal Loan, Student Loan, Portfolio Management

Austin Kilgore is Javelin's Director of Digital Lending, where he advises clients on emerging technologies and strategies that provide an exceptional experience and deliver faster and more accurate underwriting... more

Tracy Kitten
Director, Fraud & Security

Expertise: Fraud , Cybersecurity

Tracy Kitten is a recognized fraud and cybersecurity subject matter expert within the financial services community... more


Mark Schwanhausser
Director, Digital Banking

Expertise: Online Banking, Mobile Banking, Retail Banking, Personal Finance Management, Small Business Banking

Mark strategizes how financial institutions can track and serve customers across the channels they use, and provide a consistent, integrated brand and user experience. Mark helps banks and credit unions profitably enable customers to... more

Krista Tedder
Director, Payments

Expertise: Alternative Payments, Payments

Krista Tedder is an experienced thought leader in the payments industry working with issuing and acquiring financial institutions, merchants, and payment service providers. She advises clients on how too... more

Ian Benton
Senior Analyst, Digital Banking & Payments

Expertise: Mobile Banking, Online Banking, Small Business Banking

Ian Benton focuses on the ever-evolving needs of business owners to develop strategies for digital banking and payments. Ian takes a data-driven approach to analyze... more

John Buzzard
Lead Analyst, Fraud & Security 

Expertise: Fraud Management, Fraud & Security

John Buzzard is nationally recognized financial industry fraud and security expert. He has influenced the card fraud, risk and security services for financial institutions... more

Alexander Franks

Expertise: Cybersecurity

Alexander is an analyst in Javelin’s Fraud and Security practice. He identifies emerging cybersecurity risk vectors, tracks current trends in cybersecurity.... more

Red Gillen
Senior Adviser

Expertise: Retail Banking, Online Banking, Mobile Banking

Red Gillen is a Senior Adviser with Javelin’s Digital Banking and Payments practices. Throughout Red’s career, he has focused keenly on digital banking, mobile banking and payments, and health care banking... more

Amy Gorin
Executive Relationship Manager

Expertise: Retail Banking, Small Business Banking

Amy Gorin is a Relationship Manager at Javelin. She has over 25 years of sales and sales management experience in the financial services industry... more

Rachel Huber
Senior Analyst, Payments

Expertise: Alternative Payments, Retail Banking, Payments

Rachel is an analyst in Javelin’s payments practice. Her focus is on the developing payments industry, with specific interests in e-commerce, person-to-person payments, digital wallets, and generational differences in payment preferences... more

James Lee
Analyst, Digital Banking

Expertise: Online Banking, Mobile Banking

James is an analyst in Javelin’s Digital Banking practice. He tracks and anticipates trends in digital banking, measures how banks and vendors match up against their rivals, and evaluates digital satisfaction at large banks... more

Dylan Lerner
Analyst, Digital Banking

Expertise: Online Banking, Mobile Banking

Dylan Lerner provides strategic insights and consulting for the financial services industry... more

Paul McCormack
Senior Adviser

Expertise: Cybersecurity, Fraud Management, Retail Banking, Small Business Banking

Paul McCormack has over 20 years of fraud, security, and compliance experience. His professional experience includes leadership roles with SunTrust Bank and Delta Air Lines. At SunTrust, he managed check, deposit, wire, ACH, bank card, and employee fraud detection... more

Crystal Mendoza
Production Manager

Expertise: Operations, Marketing

Crystal Mendoza is production manager at Javelin Strategy & Research. She manages the final production of advisory services and sponsored deliverables and ensures that the processes run reliably and efficiently... more

Sandy Park
Vice President of Business Development

Expertise: Retail Banking, Small Business Banking

Sandy Park is a Vice President of Business Development where he is focused on helping clients connect strategic initiatives with research-based advisory services. Sandy works closely with senior leadership at the top U.S... more

Tejas Puranik
Marketing Manager

Expertise: Operations, Marketing, Social Media, Brand Management

Tejas Puranik is an experienced marketing and public relations manager. She leads Javelin’s marketing programs and is responsible for client acquisition strategies, social media and press relations. Tejas is also responsible for marketing...more

James Quigley
Executive Relationship Manager

Expertise: Retail Banking, Small Business Banking

James Quigley is an Executive Relationship Manager at Javelin. He has been advising financial institutions in the areas of acquisition of new account holders, product and service based programs, and marketing strategy... more

Ewelina Salaga
Senior Analyst, Custom Research & Operations

Expertise: Market Research Development, Methodology & Analytics

Ewelina Salaga is an Analyst for Javelin's Custom Research & Operations team, overseeing qualitative and quantitative market research projects in the areas of emerging retail banking capabilities... more








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