Digital Banking Research

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn’t stand still – neither does Javelin Strategy & Research. Our Digital Banking team constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Javelin offers two separate but related digital banking practices: Digital Strategy & Experience and Mobile & Online Banking.

Roles Shift as U.S. Open Banking Slows

Javelin Report
Date: December 23, 2020
Author(s): Emmett Higdon
This report examines new models for auto lending and leasing, how market newcomers are attracting consumer interest, and how the relationships among dealers, lenders, and consumers are evolving.
Javelin’s user experience review provides examples of both challenges and promising approaches from Bank of America, BBVA, Chase, HMBradley, Huntington Bank, Morgan Stanley, One, PNC Bank, USAA, and Wells Fargo.
The challenges brought on by this historic upheaval are no less daunting in 2021. Digital banking strategists face historic uncertainly about the extent to which consumer expectations and banking habits will be forever altered – and how this will...

The Threat Facing Rural Banks

Javelin Report
Date: December 2, 2020
Using Javelin’s ZIP-code-driven analysis of FIs and rural banking customers, this report spells out major dissonances between trends affecting rural markets and rural banking usage, and identifies the behaviors and attitudes of rural banking...

The Six Pillars of Automated Saving

Javelin Report
Date: November 24, 2020
Javelin’s analysis of 25 top financial institutions illustrates that banks and credit unions are falling short, with only a handful experimenting with the four primary building blocks of direct deposit, algorithm-driven models, round-up-the-change...
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