Digital Banking Research

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn’t stand still – neither does Javelin Strategy & Research. Our Digital Banking team constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Javelin offers two separate but related digital banking practices: Digital Strategy & Experience and Mobile & Online Banking.

Digital account opening isn’t meeting its potential in Canada, where too few consumers apply for their checking accounts entirely through digital channels. Many applicants continue coming to the branch, the highest-cost channel, to fulfill their...
Visa’s acquisition of Plaid stirs up questions that span the retail financial world — from banking and payments to investing and lending. 

Gamification Reaches a Pivotal Point in 2020

Javelin Report
December 18, 2019
As the new decade dawns, four key trends are kindling an innovative era in gamification that includes evolving to a Foresight Model of personalized engagement. This strategic report examines those trends, looks at two models for gamification, maps...

2020 Small Business Banking & Payments Trends

Javelin Report
December 3, 2019
Javelin outlines three key areas small business bankers should consider to be key priorities in the coming year: electronic payments, serving the expanding freelance and self-employed market, and digital account opening for business products.
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