Digital Banking Research

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn’t stand still – neither does Javelin Strategy & Research. Our Digital Banking team constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Javelin offers two separate but related digital banking practices: Digital Strategy & Experience and Mobile & Online Banking.

Banks are largely stalled at the midpoint of their mobile evolution. Javelin’s Mobile Maturity Path plots a way for financial institutions to move their mobile apps from merely functional to a place where they’re central to the customers’ financial...
Small-business rates of adoption of online and mobile banking lag far behind those of regular consumers. Banks’ small-business customers don’t see the utility and aren’t being engaged by the offerings, particularly in the mobile realm. To break...

Building Better Bill Pay: Just Do It

Javelin Report
Date: August 13, 2021
Author(s): Mark Schwanhausser
The big breakthrough in bill pay will come when banks give their customers oversight and control of bills paid through bill pay and directly at biller sites. Choosing a method for paying bills isn’t an either/or proposition for consumers—it’s a mix-...
The problem isn’t spending – it's savings. Javelin data shows consumers are comfortable with day-to-day finances but struggle to save. FIs have a major opportunity to integrate savings into their digital banking value proposition and grow their own...
Savings gets the innovative makeover it deserves. Marcus and HMBradley attract digitally savvy customers with a clever framing and a select combination of metrics and tools. These neobanks use gamification to drive customers’ interaction with their...
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