Digital Banking Research

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn’t stand still – neither does Javelin Strategy & Research. Our Digital Banking team constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Javelin offers two separate but related digital banking practices: Digital Strategy & Experience and Mobile & Online Banking.

The problem isn’t spending – it's savings. Javelin data shows consumers are comfortable with day-to-day finances but struggle to save. FIs have a major opportunity to integrate savings into their digital banking value proposition and grow their own...

Marcus and HMBradley Take Aim at ‘Lazy Money’

Javelin Report
Date: July 28, 2021
Author(s): James Lee
Savings gets the innovative makeover it deserves. Marcus and HMBradley attract digitally savvy customers with a clever framing and a select combination of metrics and tools. These neobanks use gamification to drive customers’ interaction with their...
Generating invoices and payment acceptance are two areas that present difficulties for small businesses. For banks, this is an opportunity to offer a product to create and send customizable invoices and integrate with accounts payable and accounts...

2021 Mobile Banking Scorecard

Javelin Report
Date: June 29, 2021
Author(s): Emmett Higdon
Javelin's 15th annual Mobile Banking Scorecard shows bank innovation slowing and Bank of America’s lead shrinking, as U.S. Bank and Chase close the gap. Little progress has been made in closing consumer expectation gaps exposed by the pandemic...

2021 Online Banking Scorecard

Javelin Report
Date: June 29, 2021
It’s undeniably a mobile-first world, and many institutions are putting the emphasis—and the money—toward enhancing users’ experience in that channel rather than online. Javelin Strategy & Research’s annual Online Banking Scorecard shows how the...
View All

Contact Us