Digital Strategy & Experience Research

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking team constantly monitors the impact of market trends and emerging technologies on financial institutions and solution providers. Plan for "what's next" by evaluating market shifts and strategically aligning offerings with objectives and consumer expectations.

As financial institutions roll out new digital features touted as tools to help customers monitor their environmental impact and make meaningful changes, they face a host of challenges and a couple of considerable risks: Given the current quality of...
The traditional definition of “financial relationship” has changed forever. For banks to adjust to this change and deepen their connections with customers, they will have to embrace new ways of defining those relationships, speed their evolution...
Real-time payments, which transfer funds almost instantaneously, are opening new opportunities for FIs to provide consumers with greater financial control and confidence. These are pivotal times, and FIs are squandering their advantages over...
Banks are largely stalled at the midpoint of their mobile evolution. Javelin’s Mobile Maturity Path plots a way for financial institutions to move their mobile apps from merely functional to a place where they’re central to the customers’ financial...

Building Better Bill Pay: Just Do It

Javelin Report
Date: August 13, 2021
Author(s): Mark Schwanhausser
The big breakthrough in bill pay will come when banks give their customers oversight and control of bills paid through bill pay and directly at biller sites. Choosing a method for paying bills isn’t an either/or proposition for consumers—it’s a mix-...
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